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Tuesday, October 13
 

8:30am PDT

Opening Remarks
Welcome to DevOps Enterprise Summit Las Vegas-Virtual!

Speakers
avatar for Gene Kim

Gene Kim

Founder and Author, IT Revolution
Gene Kim is a multiple award-winning CTO, researcher and author, and has been studying high-performing technology organizations since 1999. He was founder and CTO of Tripwire for 13 years. He has written six books, including Wall Street Journal Best Seller, The Unicorn Project, The... Read More →
avatar for Jeff Gallimore

Jeff Gallimore

Chief Technology and Innovation Officer, Excella
Jeff is Partner and Co-founder at Excella, a 300-ish-person IT consulting firm based in Arlington, VA. He started his career as a developer and DBA, then turned to the dark side by going into management. Now he lives vicariously through other engineers and reminisces about the good... Read More →


Tuesday October 13, 2020 8:30am - 9:00am PDT
All Tracks

9:00am PDT

DevOps: Approaching Cruising Altitude (American Airlines)
A few years back American Airlines started on a journey that was originally focused on DevOps transformation within IT, but has continued to build momentum and evolve into a product delivery transformation encompassing the entire business. Come learn how American Airlines approached this journey, which has grown out of a series of questions that American realized they needed to tackle as they continued to level up. Drawing on inspiration from unicorns, early adopters/influencers in this space, as well as thought leaders in the DevOps Community, American Airlines set out to deliver value faster through automation and building leaner IT processes.
 
With the vision to deliver value faster guiding them, American Airlines realized that achieving this outcome required them to tackle bigger challenges across the business, including moving to a product based organizational and funding model, introducing new roles and upskilling talent, and building broad leadership support and business champions all the way up to and including their CEO. Key to their journey’s success has been not only their passionate team members who’ve done the work to transform but also the support these executive level leaders have given the transformation.

Speakers
avatar for Maya Leibman

Maya Leibman

Executive Vice President and Chief Information Officer, American Airlines
Maya Leibman is executive vice president and chief information officer. She is responsible for all technology efforts including software development, infrastructure, operations and security. In this role, Maya led the systems integration of American Airlines and US Airways. She also... Read More →
avatar for Ross Clanton

Ross Clanton

Managing Director, Chief Architect - Technology Transformation, American Airlines
As the Chief Architect at American Airlines, Ross Clanton leads the overall Delivery Transformation, technology strategy & innovation, and core infrastructure that powers the airline. Ross has led technology transformation and innovation initiatives across multiple fortune 100 companies... Read More →


Tuesday October 13, 2020 9:00am - 9:35am PDT
All Tracks

9:35am PDT

DevOps Lessons from Executive Leadership: Why DevOps Matters to Corporate Performance (CSG)
Over the last 7 years at DOES, Scott Prugh and Erica Morrison have walked us through their amazing transformation. This included a transformation in both people and processes that have returned amazing results. Scott also discussed the amazing work that CSG has done with technology and modernizing their 40-year heritage application stack. This year, Ken Kennedy, EVP and President, Technology and Product, will discuss the amazing transformation from his perspective. Ken will cover: 1) why DevOps is important, 2) the results that DevOps can bring, and 3) how to convince executives to get started. We will also discuss the importance of leadership and DevOps and our journey to develop and grow leaders.

Speakers
avatar for Ken Kennedy

Ken Kennedy

Executive Vice President and President, Technology and Product, CSG
Mr. Kennedy was named President of Technology and Product in October 2017. In this position, he oversees all product development, product management, platform architecture and operations across CSG’s solutions portfolio. His expertise and vision contribute to new innovations that... Read More →
avatar for Scott Prugh

Scott Prugh

Chief Architect & SVP Software Engineering, CSG
Scott supports the North America Development teams that deliver CSG’s hosted Billing & Customer Care Platform. Scott has broad experience across development and operations functions from startups to large enterprises. Scott has led major transformational efforts in technology, people... Read More →


Tuesday October 13, 2020 9:35am - 10:05am PDT
All Tracks

10:05am PDT

More Principles and Practices From Team of Teams (CrossLead Inc.)
While it is trite to say the world has changed, too often our methods of leading and managing have not followed suit. Traditional views of leadership hold that the leader serves as a ‘chess master’ who dictates strategy and directs execution. While perhaps suitable in a previous era, today this mindset holds organizations back from unlocking their full potential. Instead, companies need leaders who serve as gardeners, cultivating an environment of continuous growth and self-sufficiency. This talk will focus on seven essential leadership skills that differentiate leaders in the 21st century.

Speakers
avatar for Jessica Reif

Jessica Reif

Director of Research & Development, CrossLead Inc.
Jessica Reif is the Director of Research & development for CrossLead Inc, where she leverages the latest management research to develop new approaches to increasing business agility for CrossLead’s clients. She leads CrossLead’s education efforts and has developed training programs... Read More →
avatar for David Silverman

David Silverman

Co-Author, "Team of Teams: New Rules of Engagement for a Complex World"
Entrepreneur, best-selling author and former Navy SEAL, David Silverman is the Founder and Chief Executive Officer of CrossLead, Inc. Founded in 2016, CrossLead is a technology company whose leadership and management framework is used by leaders and companies around the globe.In 2015... Read More →


Tuesday October 13, 2020 10:05am - 10:35am PDT
All Tracks

10:35am PDT

Leading for Better Value Sooner Safer Happier (Deloitte)
Leadership will make it or break it. 
Culture is the biggest lever to delivering Better Value Sooner Safer Happier.
This talk is aimed at leaders at all levels. 
We take a look at the antipatterns to avoid and the success patterns which lead to the delivery of Better Value Sooner Safer Happier.

Speakers
avatar for Jonathan Smart

Jonathan Smart

Partner, Enterprise Agility, Deloitte
Jon leads Deloitte’s Enterprise Agility practice in the UK, helping organisations to deliver Better Value Sooner Safer Happier, through the application of agile, lean and DevOps principles and practices, organisation-wide. Previously, Jon was leading on Ways of Working globally... Read More →


Tuesday October 13, 2020 10:35am - 11:05am PDT
All Tracks

11:05am PDT

Break
Play our DOES Las Vegas-Virtual Games!

Sticker Contest: Vote on your favorite stickers and be entered to win prizes
Emoji Hunt: Find hidden emojis pinned to sponsor slack channels
Passport Game: Visit all our sponsor booth pages to be entered into our passport raffle.

Visit the DOES Las Vegas-Virtual networking page to find more ways to connect during the conference!

Tuesday October 13, 2020 11:05am - 11:35am PDT
All Tracks

11:35am PDT

Cloud - Banking on the Future (KeyBank)
KeyBank started its DevOps Journey in 2015 with a small group designing and implementing container workloads, continuous integration, and automated testing. This work resulted in being able to deliver on commitments to new user experience, being able to release more frequently, and being able to release more confidently. Over the course of the past several years, the group grew to include observability and monitoring, while also adding responsibilities for overall technology planning. Building in core observability and monitoring capabilities we were able to provide a vital feedback loop into the development community. Pulling in metrics, telemetry, and aggregating data provide our teams with the ability to make data-driven decisions. Once the group had gotten through many of the “day 2” problems and scaling hurdles we began to tackle cloud workloads.

Historically, we had been very “traditional” running our workloads within our own data center. However, we were given the opportunity to scale our practices and move some of our core processes out into the cloud. Taking what we had learned throughout the years we based on end to end approach using infrastructure as code (IaC), agile planning, CI/CD, and automation. We chose to move away from traditional planning, change management, and siloed team development. This approach allowed us, within six months and with only a team of five, to build everything we needed to have our first production workloads go live in mid-January of 2020. We have many more “go-lives” planned throughout the rest of 2020 and the principals and practices we’ve used will allow them to be “non-events”. In this session, you will learn how the KeyBank team used core DevOps practices as accelerators to drive for a successful first of many Cloud “go-lives”.

Speakers
avatar for Chris McFee

Chris McFee

Director of DevOps Practices, KeyBank
Chris McFee is the Director of Enterprise DevOps Practices at KeyBank. He leads a technology modernization program to improve the speed, quality, and cost structure for software delivery. He leads cloud enablement, continuous integration / continuous delivery, event monitoring and... Read More →
avatar for Mick Miller

Mick Miller

Senior Product Manager, Cloud Native, KeyBank
Mick Miller leads KeyBank's Cloud and Cloud Native efforts focusing on end-to-end automation using continuous integration and continuous delivery practices.


Tuesday October 13, 2020 11:35am - 12:05pm PDT
Track 3

11:35am PDT

Making Change Painfully with Conversational Dojos
Is your company adopting the structures of successful organizations, but not seeing results? "High velocity organizations differ from low-velocity organizations both structurally and dynamically” says Dr. Steven J. Spear in The High Velocity Edge, and you are probably ignoring the dynamics, the conversations that let you deal effectively with the complexity of organizational behavior and get input from many different perspectives. The good news is there are proven methods for improving your conversational skills. The bad news is that improving your conversational skills requires difficult emotional work. To make this difficult emotional work easier, don’t go it alone - follow our step-by-step approach to learning with a conversational dojo, a group who practice and learn together to improve their conversations.

Speakers
avatar for Jeffrey Fredrick

Jeffrey Fredrick

Co-Author, "Agile Conversations"
Jeffrey Fredrick is an internationally recognized expert in software development. He has over 25 years’ experience covering both sides of the business/technology divide with executive roles in both Silicon Valley and London. Through pioneering open source software, conference organization... Read More →
avatar for Douglas Squirrel

Douglas Squirrel

Co-Author, "Agile Conversations"
Squirrel has been coding for 40 years and has led software teams for 20. He uses the power of conversations to create dramatic productivity gains in technology organizations of all sizes. Squirrel’s experience includes growing software teams as a CTO in startups from fintech to... Read More →


Tuesday October 13, 2020 11:35am - 12:05pm PDT
Track 1

11:35am PDT

Our Journey Towards Progressive Delivery
This session will talk about how the IBM Kubernetes Service builds and deploys micro-services to Kubernetes clusters across the globe. Using standard tools and services such as GitHub, TravisCI, Kubernetes, and LaunchDarkly, IBM is able to deploy hundreds of code changes daily to thousands of clusters spread across the globe. By updating our development culture, adopting progressive delivery, and bringing our environmental configuration under control, see how we transformed our deployment pipeline from a slow monolith to a fast and agile set of micro-services.

This session is presented by LaunchDarkly.



Speakers
avatar for Michael McKay

Michael McKay

Senior Development Manager, IBM


Tuesday October 13, 2020 11:35am - 12:05pm PDT
Track 4

11:35am PDT

The Myth of Productivity vs Compliance: How To Have It All
Which enterprise development practices are associated with excellent productivity outcomes? How do the top-performing companies approach compliance with security and legal requirements? Can an enterprise attain class-leading performance in both security and productivity? We present the outcomes of the latest State of the Software Supply Chain Report, the result of a year-long research collaboration between Gene Kim (researcher and co-author of The Phoenix Project, The DevOps Handbook, Accelerate), Dr. Stephen Magill, (expert in software security and program analysis), and Sonatype (maintainers of the Maven Central Repository). In this study, we surveyed over 500 enterprise developers and analyzed the practices that help high performers stand out. We will dive into the data and guidance that emerged from this analysis and explain the cultural and workflow practices common to high-performing organizations, which see 26x faster detection and remediation of vulnerabilities and 15x more frequent deployments than low performers, all while reporting class-leading security and quality outcomes.

Speakers
avatar for Gene Kim

Gene Kim

Founder and Author, IT Revolution
Gene Kim is a multiple award-winning CTO, researcher and author, and has been studying high-performing technology organizations since 1999. He was founder and CTO of Tripwire for 13 years. He has written six books, including Wall Street Journal Best Seller, The Unicorn Project, The... Read More →
avatar for Dr. Stephen Magill

Dr. Stephen Magill

CEO, MuseDev
Dr. Stephen Magill is a world-recognized expert on programming languages and program analysis, with work ranging from development of high-level languages to static analysis of low-level systems code. Stephen has led several large research and development projects, including serving... Read More →


Tuesday October 13, 2020 11:35am - 12:05pm PDT
Track 2

12:05pm PDT

Innovate or Die: Use Experimentation to Eradicate Uncertainty
This session is presented by Split.

Speakers
avatar for Henry Jewkes

Henry Jewkes

Staff Software Engineer, Split


Tuesday October 13, 2020 12:05pm - 12:35pm PDT
Track 4

12:05pm PDT

Is This Thing On? Instrumenting DevOps for Architecture Health, App TCO and Compliance (USAA)
Large organizations are making progress towards agility yet struggling with the acceleration of technology investments and detecting desired outcomes. DevOps and pipelines have driven efficiency gains, but what is the Total Cost of Ownership (TCO) for each application in a large portfolio? Are we achieving the ROI expected? Are compliance and architecture policy standards being met? The next evolution of DevOps requires instrumentation converging with compliance, Enterprise Architecture (EA) and financials (TBM) to drive health and cost insights into the business planning near real-time. In this session we will explore an approach used to unite DevOps, EA and TBM for cost elimination and help business partners make informed decisions.

Speakers
avatar for Brian McCarty

Brian McCarty

Principal Technical Architect, USAA
Principal Technical Architect with USAA's Chief Technology Office with deep experience building and supporting mission critical banking and financial systems. He is proud to have had the opportunity to serve on innovation teams whose mission is to facilitate the financial security... Read More →


Tuesday October 13, 2020 12:05pm - 12:35pm PDT
Track 3

12:05pm PDT

Powering Better Journeys for Our Developers (Amadeus)
Product organizations are highly demanding for their internal support teams. Their focus is always high quality deliverables and faster time to market. Internal enabling services have to provide top notch tools, products and experience to their developers so that they can code better, release faster and sleep better (monitor better)!
This talk is about how Amadeus has been helping improve the Developers (& Ops journey) in transforming the way they design, code, test, build, deploy, monitor and support day to day life at work. Every company focuses on customer delight - this talk focuses on Developers delight!

Speakers
avatar for Arun Narayanaswamy

Arun Narayanaswamy

Director, Engineering, Amadeus Labs
Arun is a Cloud and DevOps evangelist, currently in the role of Director, Engineering at Amadeus Labs, helping the company transform development processes and bringing in cultural changes for Agile, OpenSource and DevOps adoption.Arun began his career with Infosys in a Banking product... Read More →
avatar for Dr. Udo Seidel 

Dr. Udo Seidel 

Digital Evangelist and Enterprise Architect, Amadeus
Dr. Udo Seidel would have been a teacher for mathematics and physics if he would not have been infected by the Linux and Opensource virus in 1996. After his PhD in Experimental Physics he worked as Linux/Unix instructor, sysadmin and senior solution engineer. Now he is a Technology... Read More →


Tuesday October 13, 2020 12:05pm - 12:35pm PDT
Track 2

12:05pm PDT

Teaching Old Dogs New Tricks; Infrastructure as a Product (Discover Financial Services)
The transformative benefits gained in evolving from a project to product mind-set should not only be for the devs. In today’s digital age, it is more important than ever for the infrastructure itself to be fast, fully automated, self-healing, and scalable to meet the ever-changing business demands. The move to the cloud provides these capabilities, but the real transformation is in the people. Infrastructure teams and their traditional silos across the enterprise must transform to measure their people in terms of their collective contributions to a shared goal rather than by their efforts. The hero culture and its rewards just won't scale. This value can only be realized by changing from a project to a product mind-set. In this talk, we'll share the model we invoked to shift our traditional infra teams from a less valuable functional model to one that was agile and focused on delivering business outcomes and capabilities that provide real value, anticipating and accelerating our customer needs. We'll also share some lessons learned, how we exercised agility amongst so many changes and challenges while continuing to remain focused on our desired outcomes.  Finally, we'll share our perspective and guidance to get started, quickly mature, get unstuck, and find yourself delivering infrastructure with more value and intention than ever before.

Speakers
avatar for Heather Martin

Heather Martin

Director, Value Stream Engineering, Discover Financial Services
Heather Martin is a Director in our Infrastructure Solutions Value Stream Engineering area at Discover, focused around rapidly responding to the needs of application development through improved delivery of infrastructure technology that focuses on driving outcomes and adding value... Read More →
avatar for Edward Russell

Edward Russell

Director, Infrastructure Tooling & Automation Product Management, Discover Financial Services
Ed Russell is the Director of Product Management for the Infrastructure Services Tools and Automation department at Discover.  Focused on improving the reliability of Discover’s applications and customer facing services, Ed’s teams provide solutions to enable automation, observability... Read More →


Tuesday October 13, 2020 12:05pm - 12:35pm PDT
Track 1

12:35pm PDT

Lunch
Play our DOES Las Vegas-Virtual Games!

Sticker Contest: Vote on your favorite stickers and be entered to win prizes
Emoji Hunt: Find hidden emojis pinned to sponsor slack channels 
Passport Game: Visit all our sponsor booth pages to be entered into our passport raffle.

Visit the DOES Las Vegas-Virtual networking page to find more ways to connect during the conference!


Tuesday October 13, 2020 12:35pm - 1:35pm PDT
All Tracks

12:35pm PDT

VendorDome: The Time is Now - Accelerate DevOps & Agile with VSM
Can value stream management really solve all of your software delivery challenges?  Join the live VendorDome session with HCL Software DevOps and Plutora to hear first-hand how Value Stream Management (VSM) is helping enterprises accelerate their DevOps transformations.

Moderated by Helen Beal, Strategic Advisor for the DevOps Institute, this session will include discussion with leading experts in the VSM space including Jeff Keyes, VP Product at Plutora, and Steve Boone, Head of Product Management for HCL Software DevOps.

Attend to get your questions answered live and gain insight into each vendor's unique approach. You’ll hear more about:
  • Core challenges complex enterprises are facing
  • What VSM is and how it helps
  • How to align technology and business value
  • Additional benefits of VSM for remote work, continuous delivery and hacking bureaucracy.
  • Plus, how to get started with VSM in your own organization

This session is presented by HCL Software DevOps and Plutora.

Speakers
avatar for Steve Boone

Steve Boone

Head of Product Management, HCL Software DevOps
avatar for Jeff Keyes

Jeff Keyes

VP Product, Plutora
avatar for Helen Beal

Helen Beal

Strategic Advisor, DevOps Institute


Tuesday October 13, 2020 12:35pm - 1:35pm PDT
Track 4

1:35pm PDT

Alleviating Product-Engineering Angst (Optimizely)
Great products are the result of smart plans, alignment, and collaboration across product and engineering teams. With 79% of business leaders believing that the customer experience would benefit if the product, marketing, and IT/engineering teams worked together more closely, it’s incredibly important that these teams collaborate effectively. However, with different goals and management structures, how can product and engineering teams ensure they work well together, and flawlessly deliver for their customers? As Chief Product Officer and Chief Technology Officer, we’ve each experienced firsthand the challenges that can arise when our teams aren’t aligned. If your product and engineering teams aren’t tightly coupled and embedded during the development process, things can start to go off the rails quickly. And when your teams aren’t aligned on how to best serve your customers, neither can be effective.

In this session, we’ll outline the steps we took to solve this problem, including the structural and cultural changes we implemented to ensure our teams are aligned—and how we ensure they stay aligned—both on business goals and objectives as well as on delivering better products quickly and safely. Attendees will learn how to establish a culture of collaboration, from harnessing shared goals and objectives, to realigning strategies and objectives to avoid traditional product and engineering angst. Attendees will leave armed with proven methods and insights to alleviate the angst between their product and engineering teams.

Speakers
avatar for Lawrence Bruhmuller

Lawrence Bruhmuller

Chief Technology Officer, Optimizely
Lawrence joined Optimizely as CTO to lead the technology strategy and overall engineering organization. He previously held VP of Engineering roles at WeWork, ClearSlide, and Symantec (Vontu), taking on entire software engineering organizations and leading them into their next phase... Read More →
avatar for Claire Vo

Claire Vo

Chief Product Officer, Optimizely
Claire is the Chief Product Officer at Optimizely, the world’s leader in customer experience optimization. Previously, she was the CEO and co-founder of Experiment Engine which was acquired by Optimizely in 2017. Prior to launching Experiment Engine, Claire led product development... Read More →


Tuesday October 13, 2020 1:35pm - 2:05pm PDT
Track 2

1:35pm PDT

Overcoming and Understanding - How we Bridged the IT/Business Gap, and Learned to Trust Each Other (CUNA Mutual Group)
Strong, trusting relationships between IT and business do not always exist at the start of a project or inception of a team. How do you deliver business value quickly while also reducing your tech debt footprint?
On our teams, we’ve cultivated strong relationships with our business partners, where they not only trust the decisions IT makes for the technology we use, but allow the team to prioritize technology upgrades before delivering business value. Through honest communication, transparency, and a proven track record of delivery, both parties recognize the value of addressing these topics simultaneously. Not only do we stay ahead of the tech debt curve, our business partners recognize and can speak to the business value in the technology upgrade. In return, the team feels valued, stays motivated, is willing to take more risks, and ultimately delivers everyone’s goal – business value faster.

In this session, you will learn about our previous mindset of, ‘Ask for everything now or it won’t happen,’ the conversations/topics we addressed to shift our way of thinking for both IT and business, and the risks we asked the teams to take to build trust. We will walk through real examples of what worked for our teams (and what didn’t for some), how to stop the tug of war between business delivery and technical debt priority, and how you can ultimately help bridge the divide between business team members and IT team members to speak the same language.

Speakers
avatar for Jim Collins

Jim Collins

IT Manager and Technical Product Owner, CUNA Mutual Group
Jim Collins is a certified SAFe Scaled Agilist, Professional Scrum Master, and Project Management Professional. A U. S. Navy veteran, Jim has more than 30 years of experience in the defense, gaming (lottery), and financial industries. Jim has spent the last 20 years in various management... Read More →
avatar for Amanda Palovcsik

Amanda Palovcsik

Senior IT Manager, Agile Practice, CUNA Mutual Group
Amanda Palovcsik is a Certified Scrum Master, Professional Scrum Master II, and certified Scaled Agilist. With more than 15 years of project management experience in the broadcast, medical, and financial industries, including an overlap of 7 years on Scrum and SAFe implementations... Read More →


Tuesday October 13, 2020 1:35pm - 2:05pm PDT
Track 3

1:35pm PDT

Team Topologies in Action: Early Results from Industry
Since the book Team Topologies was published in 2019, organizations around the world have started to adopt Team Topologies principles and practices like Stream-aligned teams, modern platforms, well-defined team interactions, and team cognitive load as a key driver for fast software delivery and operations.
We will look at examples from these organizations:

-Footasylum gives fashion-focused youth a multi-branded retail experience mixing global sportswear household names with emerging brands and its own stable of in-house labels. Founded in 2005, Footasylum now has 70 stores across the UK and a thriving ecommerce platform, with revenue of £260m per annum and over 2,500 employees. Footasylum used Team Topologies patterns to revolutionize their ecommerce platform.

-PureGym is Britain’s largest gym chain - the first to gain over 1 million members. As PureGym expanded, so did the need for software to enable their members to book and manage gym sessions. Since 2019, PureGym has re-aligned its teams and team interactions based on Team Topologies patterns, helping to scale the engineering teams and improve flow.

-uSwitch / RVU, one of the UK’s leading consumer price comparison websites, has grown a modern platform from scratch, allowing stream-aligned teams to focus on consumers needs, offloading infrastructure provisioning concerns to the platform which also provides cross-cutting services around scalability, security and data management.

-Wealth Wizards is a UK company making financial advice affordable and accessible to everyone through online tools and apps. The engineering division at Wealth Wizards has used the Team Topologies ideas around team cognitive load to help right-size their teams and align teams to the most important flows of business change.

For each of these examples, we explore how the ideas and patterns in Team Topologies were useful to the organization and the results of the changes.

Speakers
avatar for Manuel Pais

Manuel Pais

Co-Author, "Team Topologies"
Manuel Pais is co-author of Team Topologies: Organizing Business and Technology Teams for Fast Flow. Recognized by TechBeacon as a DevOps thought leader, Manuel is an independent IT organizational consultant and trainer, focused on team interactions, delivery practices, and ac... Read More →
avatar for Matthew Skelton

Matthew Skelton

Co-Author, "Team Topologies"
Matthew Skelton has been building, deploying, and operating commercial software systems since 1998. Head of Consulting at Conflux (http://confluxdigital.net/), he specialises in Continuous Delivery and operability for software in manufacturing, ecommerce, and online services, including... Read More →


Tuesday October 13, 2020 1:35pm - 2:05pm PDT
Track 1

1:35pm PDT

The Three Anti-Patterns of DevOps
There are a lot of books and papers discussing DevOps guiding principles, DevOps patterns. This is focused on some of the most frequent anti-patterns that I have seen in the past 15 years, both in consulting, but also talking to many companies in helping them understand DevOps.

The presentation will cover the three popular anti-patterns; what issues they cause and how to avoid them (or if you have implemented them, then what actions that you need to take). The goal of this presentation is to make the audience aware of common pitfalls and a guide teams that are struggling with implementing DevOps and getting value out of this change in culture (and with the associated change in processes).

Responsible for the technology implementation and support of Real-Time Payments (RTP), a 24x7 real-faster payments system for The Clearing House with staff in NY, NC and TX as well as multiple vendors in US and Europe. RTP is changing the way Payments are made in the US. Financial institutions of all sizes are taking advantage of the RTP network’s capabilities to create or enhance digital services for their corporate and retail customers. Previously, Colin was VP and Head of the Common Services organization within the Federal Reserve Bank of New York (FRBNY). At the Federal Reserve, Common Services drove technology solutions across the Federal Reserve System (FRS) including DevOps, Cloud, NLP/AI, Engineering, Data Services including Big Data and Digital Experience.
 
Colin started his career at Hewlett-Packard, working in several divisions including Knowledge Systems Labs; NetMetrix and OpenView divisions. Colin has a B.S. in Computing Science from the University of Glasgow.

This session is presented by Sonatype.

Speakers
avatar for Colin Wynd

Colin Wynd

Head of Real Time Payments Technology, The Clearing House


Tuesday October 13, 2020 1:35pm - 2:05pm PDT
Track 4

2:05pm PDT

Intelligent Test Selection: Development & Operations Insight
This session will demonstrate how specific DevOps insight can drive the intelligent selection of test cases during any given change event.

Tim is a Senior Product Manager at Tricentis, focused on strategic LiveCompare initiatives and all things contributing to intelligent test selection.

This session is presented by Tricentis.

Speakers
avatar for Tim Girouard

Tim Girouard

Senior Product Manager LiveCompare, Tricentis
Tim is a Senior Product Manager at Tricentis, focused on strategic LiveCompare initiatives and all things contributing to intelligent SAP test selection. Tim is also responsible for LiveCompare roadmap objectives, managing product release highlights, and knowledge transfer.


Tuesday October 13, 2020 2:05pm - 2:35pm PDT
Track 4

2:05pm PDT

Making Change Management Part of Your Modernization Plan (Travelers)
Software modernization is fundamentally about change, which can be exciting to change leaders and IT advocates. But software doesn’t stand on its own: It’s created, maintained, and used by teams of people throughout your organization—and those people have real limits to the amount of change they can adapt to at once.

Change overload can cause your modernization project to short out too quickly. How do you get people to embrace new technologies and practices without hitting a wall? We’ll show you how to craft a people-centric plan to smooth the transition. For example, retiring your waterfall methodology isn’t just about changing your development cadence, it should incorporate stewardship and regular feedback loops with your teams. Or if you’re switching from SQL to Mongo or updating your user interface, careful communication and training for the people affected should be a top priority.

An incremental approach to the changes that come with modernization will also help drive acceptance for project teams, stakeholders, and end-users. This means being realistic about what amount of change different groups can internalize and keeping that at the forefront of planning. Your IT team may be all-in on a new technology that’s completely unfamiliar to the business, for instance. How do you introduce the new thing slowly so that the business doesn’t balk and levels of enthusiasm start to align?
This talk is about putting all of these ideas (and more) into practice to save your modernization project. You’ll learn:
  • Why the emotional threshold among different stakeholder groups matters to your project
  • How to identify sources of resistance (is it the tech team? Is it the business? Is it both?)
  • How to prioritize what to change and when, and measure whether it’s effective
  • How an incremental approach to modernization can set you up for sustained success
Too much “new tech” is not an IT problem, it’s an emotional one. Don’t skip the soft stuff!

Speakers
avatar for Kari Brey

Kari Brey

2VP Information Technology, Travelers
Kari is a technology and business leader with over twenty years of demonstrated performance and achievement in healthcare, financial, and life insurance organizations. She’s guided global and cross-functional teams, steering project portfolio management efforts, leading innovation... Read More →
avatar for Vasudha Prabhala

Vasudha Prabhala

Senior Vice President of Service Delivery, Headspring
As Senior Vice President of Service Delivery for Headspring, Vasudha manages the successful delivery of client engagements across all geographies and offices. Her expertise lies in engaging people, delivering technology-enabled solutions, and securing tangible results. She brings... Read More →


Tuesday October 13, 2020 2:05pm - 2:35pm PDT
Track 3

2:05pm PDT

My Ops Team Can't Keep Up with My Dev Team, Creating Strategic Differentiation in Ops
Meeting with clients and potential ones, by far the most common frustration expressed by C-level executives is the inability of Ops to keep up with Dev in today's fast paced cloud model. There are a number of general principles that are often the solution for many of the problems. In this talk we discuss different DevOps techniques used to transform medium sized enterprises, resulting in Ops changing from a drag on the velocity of the organization, to a strategic differentiator for the business.

Speakers
avatar for Dave Mangot

Dave Mangot

Principal, Mangoteque
Dave has successfully led DevOps transformations and operational maturity achievement at companies like Salesforce, Cable & Wireless, and SolarWinds. Not content to work only with unicorns, Dave has tackled some of the major cultural and structural impediments to Dev and Ops collaboration... Read More →


Tuesday October 13, 2020 2:05pm - 2:35pm PDT
Track 1

2:05pm PDT

Super-charging Software Development at Intel through DevOps
Imagine the functional and integration testing complexities involved when 20,000+ software developers distributed across 10+ countries all trying to make changes to code, testing and putting a complex system together. At Intel, we re-imagined and transformed how DevOps for complex products should work at a SCALE. We have battled religious wars on tools, processes where every team across the company have already invested in their own well-established localized workflows and tools.

• How do you drive change especially in a large and diverse company such as Intel?
• How do you help teams of all shapes, sizes and different maturity level move towards faster integration cadence?

After more than half decade of change management we have lessons to share on how to approach large scale modernization using DevOps and analytics solutions. Our solution is now able integrate changes across the company quickly and output a packaged software kit to our customers at 40X more capacity.
Hardware and Software co-development is becoming more and more relevant these days with uptick in device development from wearable's to software that needs to be integrated with hardware frequently. You will learn some key insights not only on Hardware and Software dependencies but also Intel's modernization efforts.

Speakers
avatar for Madhu Datla

Madhu Datla

Senior Engineering Manager for DevOps, Global Infrastructure and Systems Engineering Team, Intel
Madhu Datla is a Senior Engineering Manager for DevOps, Global Infrastructure and Systems Engineering teams at Intel. Over the last several years, he was responsible for transforming DevOps and software release management across multiple software products within Intel. During his... Read More →
avatar for Peter Tiegs

Peter Tiegs

Principal Engineer, Intel
Peter Tiegs is a Principal Engineer at Intel with around 20 years of software experience. Inside Intel he often consults on DevOps topics such as build automation and source code branching. Over the last decade Peter evangelized continuous integration and delivery as well as agile... Read More →


Tuesday October 13, 2020 2:05pm - 2:35pm PDT
Track 2

2:45pm PDT

Speeding to Resolution with Human-in-the-Loop Automation
Today more than ever, downtime has an unprecedented impact on businesses and end-users. To be effective at modern day operations, we need to focus on resilience. But operational expertise and that human intuition necessary to troubleshoot an incident is hard to train and currently lives as institutional knowledge within a small subset of most organizations. In this talk, Transposit founder and CTO, Tina Huang, will discuss how you can use a data driven approach with human-in-the-loop automation to democratize the skill set and knowledge necessary for modern day operations into a broader range of people, enabling SREs to be more effective but also empower more people to take on that reliability role.

This session is presented by Transposit.

Speakers
avatar for Tina Huang

Tina Huang

Founder and CTO, Transposit


Tuesday October 13, 2020 2:45pm - 3:15pm PDT
Track 4

2:45pm PDT

Birds of a Feather
Get together virtually to talk about shared interests. Learn from each other and come home with new insights from your fellow attendees. Visit our networking page for more information. 

Here are all the Birds of a Feather topics and channels:
  1. Spanning the customer/business/tech divide (#bof-cust-biz-tech-divide)
  2.  Leadership (#bof-leadership)
  3. The “new normal” post-pandemic (#bof-new-normal-post-pandemic)
  4. NextGen Operations (#bof-next-gen-ops)
  5. Overcoming old ways of working (#bof-overcoming-old-wow)
  6. Project-to-product transformations (#bof-project-to-product)
  7. Security/audit/compliance/GRC (#bof-sec-audit-compliance-grc)
  8. Technical excellence (#bof-tech-excellence)
  9. Transformation journeys (#bof-transformation-journeys)
  10. Working with data (#bof-working-with-data)

This networking opportunity is presented by Sonatype.




Tuesday October 13, 2020 2:45pm - 3:45pm PDT
All Tracks

2:45pm PDT

Lean Coffee
Take a seat at one of the virtual Lean Coffee table sessions to dive deep into topics of mutual interest. Join the Lean Coffee channel in Slack — we'll have a number of topics to choose from, all led by trained facilitators. There will be a list of topics and corresponding Zoom links to join.Visit our networking page for more information.

This networking opportunity is presented by Sonatype.

Tuesday October 13, 2020 2:45pm - 3:45pm PDT
All Tracks

2:45pm PDT

Two AMA/Networking Sessions: American Airlines or CrossLead
We have two great Ask Me Anything sessions happening now:

  • American Airlines (Maya Leibman and Ross Clanton)
  • CrossLead (David Silverman and Jessica Reif)

Click here for instructions on how to join either of these AMA session!

Speakers
avatar for Ross Clanton

Ross Clanton

Managing Director, Chief Architect - Technology Transformation, American Airlines
As the Chief Architect at American Airlines, Ross Clanton leads the overall Delivery Transformation, technology strategy & innovation, and core infrastructure that powers the airline. Ross has led technology transformation and innovation initiatives across multiple fortune 100 companies... Read More →
avatar for Maya Leibman

Maya Leibman

Executive Vice President and Chief Information Officer, American Airlines
Maya Leibman is executive vice president and chief information officer. She is responsible for all technology efforts including software development, infrastructure, operations and security. In this role, Maya led the systems integration of American Airlines and US Airways. She also... Read More →
avatar for Jessica Reif

Jessica Reif

Director of Research & Development, CrossLead Inc.
Jessica Reif is the Director of Research & development for CrossLead Inc, where she leverages the latest management research to develop new approaches to increasing business agility for CrossLead’s clients. She leads CrossLead’s education efforts and has developed training programs... Read More →
avatar for David Silverman

David Silverman

Co-Author, "Team of Teams: New Rules of Engagement for a Complex World"
Entrepreneur, best-selling author and former Navy SEAL, David Silverman is the Founder and Chief Executive Officer of CrossLead, Inc. Founded in 2016, CrossLead is a technology company whose leadership and management framework is used by leaders and companies around the globe.In 2015... Read More →


Tuesday October 13, 2020 2:45pm - 3:45pm PDT
All Tracks

3:45pm PDT

Break
Play our DOES Las Vegas-Virtual Games!

Sticker Contest: Vote on your favorite stickers and be entered to win prizes
Emoji Hunt: Find hidden emojis pinned to sponsor slack channels 
Passport Game: Visit all our sponsor booth pages to be entered into our passport raffle.

Visit the DOES Las Vegas-Virtual networking page to find more ways to connect during the conference!

Tuesday October 13, 2020 3:45pm - 4:15pm PDT
All Tracks

4:15pm PDT

How Fannie Mae Uses Agility to Support Homeowners and Renters
Learn from members of the leadership team at Fannie Mae. 

Speakers
avatar for Kimberly H. Johnson

Kimberly H. Johnson

Executive Vice President and Chief Operating Officer, Fannie Mae
Kimberly H. Johnson is Fannie Mae's Executive Vice President and Chief Operating Officer (COO), reporting to the President. Ms. Johnson is responsible for leading technology, data, enterprise models, operations, the enterprise program management office, and resiliency. This unified... Read More →
avatar for Tim Judge

Tim Judge

Vice President, Climate Impact, Fannie Mae
Tim Judge is the Vice President of Climate Impact for Fannie Mae. In this role, he is responsible for Fannie Mae’s estimation, risk management and strategy development regarding climate change and severe weather.Judge has over 25 years of experience in the financial services industry... Read More →
avatar for Christopher Porter

Christopher Porter

SVP and CISO, Fannie Mae
Christopher Porter is the SVP and CISO for Fannie Mae. In this role, he is responsible for maturing and innovating Fannie Mae's defense and response capabilities and communicating the importance of information security across the enterprise.Porter has over 15 years of experience in... Read More →
avatar for Ramon Richards

Ramon Richards

SVP, Integrated Technology Solutions, Fannie Mae
Ramon Richards is Fannie Mae’s Senior Vice President – Integrated Technology Solutions, reporting to the Chief Operating Officer. Ramon is responsible for application delivery for Single Family, Multifamily, Finance, Risk and Corporate Functions. In this role, he is responsible... Read More →


Tuesday October 13, 2020 4:15pm - 4:45pm PDT
All Tracks

4:45pm PDT

Two Viewpoints: Where The Remaining Gaps Are For Technology Leaders
Learn from John Cutler of Amplitude and Peter Moore of Wild Oak Enterprises. 

Speakers
avatar for John Cutler

John Cutler

Head of Product Research & Education, Amplitude
Multiple hat-wearer. Product development nut. I love wrangling complex problems and answering the why with qual/quant data.
avatar for Peter D. Moore

Peter D. Moore

President, Wild Oak Enterprises, LLC
Peter D. Moore is a business and digital technology strategy advisor specializing in helping companies manage for exponential revenue, margin and net income growth. Over the past fifteen years, Mr. Moore has worked with CEO’s, COO’s and other C-Suite executives from Citigroup... Read More →


Tuesday October 13, 2020 4:45pm - 5:15pm PDT
All Tracks

5:15pm PDT

Closing Remarks
Join us to reflect on learnings from the day.

Speakers
avatar for Gene Kim

Gene Kim

Founder and Author, IT Revolution
Gene Kim is a multiple award-winning CTO, researcher and author, and has been studying high-performing technology organizations since 1999. He was founder and CTO of Tripwire for 13 years. He has written six books, including Wall Street Journal Best Seller, The Unicorn Project, The... Read More →
avatar for Jeff Gallimore

Jeff Gallimore

Chief Technology and Innovation Officer, Excella
Jeff is Partner and Co-founder at Excella, a 300-ish-person IT consulting firm based in Arlington, VA. He started his career as a developer and DBA, then turned to the dark side by going into management. Now he lives vicariously through other engineers and reminisces about the good... Read More →


Tuesday October 13, 2020 5:15pm - 5:25pm PDT
All Tracks

5:30pm PDT

VIrtual Happy Hour featuring AMA with IT Revolution Authors
Join the Happy Hour channel on Slack to find Zoom links posted by happy hour hosts. Discussion is best with 8-10 people in a room - feel free to mix and mingle, in and out of various gatherings.

Happy Hours featuring IT Revolution authors:

Douglas Squirrel and Jeffrey Fredrick, co-authors of "Agile Conversations," presented by logDNA

Mark Schwartz, author of "The (Delicate) Art of Bureaucracy, " presented by IT Revolution

Additional happy hours hosted by:

Infosys
Logz.io
Opsani
Redgate
Split
Sonatype
Sysdig
Tasktop
Transposit
Tricentis
Delphix
ITMethods
Moogsoft
Optimizely
PeopleCert
Plutora
Snyk
Rundeck 

Tuesday October 13, 2020 5:30pm - 6:30pm PDT
All Tracks
 
Wednesday, October 14
 

8:30am PDT

Opening Remarks
Welcome to Day 2 of DevOps Enterprise Summit Las Vegas-Virtual. 

Speakers
avatar for Gene Kim

Gene Kim

Founder and Author, IT Revolution
Gene Kim is a multiple award-winning CTO, researcher and author, and has been studying high-performing technology organizations since 1999. He was founder and CTO of Tripwire for 13 years. He has written six books, including Wall Street Journal Best Seller, The Unicorn Project, The... Read More →
avatar for Jeff Gallimore

Jeff Gallimore

Chief Technology and Innovation Officer, Excella
Jeff is Partner and Co-founder at Excella, a 300-ish-person IT consulting firm based in Arlington, VA. He started his career as a developer and DBA, then turned to the dark side by going into management. Now he lives vicariously through other engineers and reminisces about the good... Read More →


Wednesday October 14, 2020 8:30am - 8:35am PDT
All Tracks

8:35am PDT

The Air Force's Digital Journey in 12 Parsecs or Less
Learn from Adam Furtado, Chief of Platform for Kessel Run, and Lauren Knausenberger, newly appointed Deputy Chief Information Officer for the United States Air Force. 

Speakers
avatar for Adam Furtado

Adam Furtado

Chief of Platform, Kessel Run, United States Air Force
Adam Furtado is the Chief of Platform at Kessel Run, a U.S. Air Force digital transformation initiative revolutionizing how the Air Force builds and delivers software. As the organization’s original Chief of Product, he led dozens of product teams in delivering war-fighting capability... Read More →
avatar for Lauren Knausenberger

Lauren Knausenberger

Deputy Chief Information Officer, United States Air Force
Lauren Knausenberger recently joined the U.S. Air Force to drive innovation across the Department of Defense, speed adoption of emerging technologies, and create stronger partnerships between DoD, start-ups, and the venture community. Prior to joining the government, Lauren was founder... Read More →


Wednesday October 14, 2020 8:35am - 9:05am PDT
All Tracks

9:05am PDT

How A Hotel Company Ran $30B of Revenue In Containers
App modernization with containers for the rest of us. 

Speakers
avatar for Dwayne Holmes

Dwayne Holmes

Vice President of Converged Applications, Large Bank
Dwayne has 20 years of experience in IT.  He has extensive experience working with startups and fortune 500 companies.Some notable startups he worked at are the world’s first ISP, which carried over 60% of internet traffic over its backbone, and the world’s first dot com registry/registrar.Dwayne’s... Read More →


Wednesday October 14, 2020 9:05am - 9:35am PDT
All Tracks

9:35am PDT

Why Do Organizations Exist and Struggle To Do What They Need To Do?
Join Dr. Steve Spear, author of, "The High Velocity Edge." 

Speakers
avatar for Dr. Steve Spear DBA MS MS

Dr. Steve Spear DBA MS MS

Author, Author, "The High Velocity Edge," Senior Lecturer, MIT, Principal, See to Solve LLC
Dr. Steven J. Spear is the author of the award-winning and critically acclaimed book, The High Velocity Edge. He is a senior lecturer at MIT Sloan School of Management and is a Senior Fellow at the Institute for Healthcare Improvement. He is also a founder of a consulting firm built... Read More →



Wednesday October 14, 2020 9:35am - 10:00am PDT
All Tracks

10:00am PDT

The CIO Who Mistook Tech Debt for a Hat (and other Flow Diagnostics) (Tasktop)
Over the past year, Dr. Kersten and his Flow Advisory team have been collecting value stream data sets from enterprise IT organizations undergoing digital transformation treatments. They used the Flow Metrics defined in Project to Product to trace the path that hundreds of thousands of software artifacts travel from inception to running software. As they analyzed and correlated Flow Metrics to business results, some fascinating clinical tales emerged from these unique new data sets. The team discussed the findings with the patients to gain a more personal perspective on the outcome of the treatment plans.

In this talk, Dr. Kersten will take us through the most common, the most problematic, and the most bizarre flow diagnoses that he has encountered. By holistically considering the data as well as the human and organizational aspects of the diagnosis, he will follow the approach of the neurological case histories recounted by Oliver Sacks in The Man Who Mistook His Wife for a Hat. For each flow diagnosis, Dr. Kersten will recount misdiagnoses that were previously applied, followed by a detailed case history, summary of the remedies, and the often-surprising results. From common maladies to rare pathologies, each of the stories offers powerful lessons to help us understand the biggest impediments to achieving DevOps at scale.  

Speakers
avatar for Dr. Mik Kersten

Dr. Mik Kersten

Founder and CEO, Tasktop
Dr. Mik Kersten is the bestselling author of Project To Product: How to Survive and Thrive in the Age of Digital Disruption with the Flow Framework. Mik started his career as a Research Scientist at Xerox PARC where he built the first aspect-oriented development environment. He then... Read More →


Wednesday October 14, 2020 10:00am - 10:25am PDT
All Tracks

10:25am PDT

From Your Auditor Friends: What We Wish Every Technology Leader Knew
Is your auditor out to get you? Knowing the truth behind common internal audit myths can help you navigate that tricky relationship and spark a strong partnership with your auditor. We’ll explore some potential myths about auditors and determine what’s true and what’s not. We’ll also tackle the potentially daunting task of repairing your relationship with your auditor, so you can both move forward and enjoy the benefits of a strong partnership… or dare we say… friendship!

Speakers
avatar for Rusty Lewis

Rusty Lewis

IT Auditor, Nationwide Insurance
Rusty is a recent Certified Public Accountant (CPA) with two years of experience auditing companies in the public sector. His experience includes audits of multiple Fortune 500 companies and internal IT control audits.Rusty holds a Master of Accountancy and a Bachelor of Science in... Read More →
avatar for Clarissa Lucas

Clarissa Lucas

IT Audit Director, Nationwide Insurance
Clarissa is an experienced audit and risk management leader in the financial services industry. Although she leads the internal audit team responsible for auditing the IT organization at Nationwide Insurance, she isn’t your typical IT auditor. With over ten years of experience in... Read More →


Wednesday October 14, 2020 10:25am - 10:35am PDT
All Tracks

10:35am PDT

Break
Play our DOES Las Vegas-Virtual Games!

Sticker Contest: Vote on your favorite stickers and be entered to win prizes
Emoji Hunt: Find hidden emojis pinned to sponsor slack channels 
Passport Game: Visit all our sponsor booth pages to be entered into our passport raffle.

Visit the DOES Las Vegas-Virtual networking page to find more ways to connect during the conference!


Wednesday October 14, 2020 10:35am - 11:05am PDT
All Tracks

11:05am PDT

Challenges to Implementing Database DevOps
Challenges to Implementing Database DevOps -- Getting going in DevOps can be difficult at best of times. Throw in the need to manage data on top of that and the challenges grow. Using a case study, this session will provide you with tips and hints at how best to deal with your own database DevOps implementation. Whether your team is deploying locally to on-premises databases, or implementing cloud-based databases and DevOps technologies, the knowledge you gain from this session will help you deal with data in your DevOps. The challenges that data and databases present to DevOps are real, but they are also surmountable. Find out how by joining this session.

This session is presented by Redgate.

Speakers
avatar for Stuart Ainsworth

Stuart Ainsworth

Service Reliability Engineer, Jack Henry
avatar for Grant Fritchey

Grant Fritchey

Product Advocate, Redgate Software
Grant Fritchey has worked for more than thirty years in IT as a developer and a DBA. He has built systems from the major enterprise to distributed systems to small boutique companies. Grant put three dot.com's to sleep. He writes SQL Server articles for SQL Server Central and SimpleTalk... Read More →


Wednesday October 14, 2020 11:05am - 11:35am PDT
Track 4

11:05am PDT

Chasing the Unicorns at T-Mobile
Twelve hour outage bridges, worn out headphones, 90% unplanned work, and 25TB of randomly corrupted file systems were normal business for T-Mobile developer platforms. When the foundation of where software delivery happens is the bottleneck, throughput remains buried under a large pile of debt. Ripe for improvement, T-Mobile has begun to embrace DevOps principles including transparency, telemetry, post-mortems, and continuous experimentation to spark a turnaround of historic proportions.

Listen as Chris Hill, Senior Manager of Developer Platforms, walks through a journey capitalizing on T-Mobile culture and desire to create experiences customers love. The culture, otherwise know as "Team Magenta" lead to an appetite to change and now has teams achieving up to 30x throughput gains and decreased deployment pain.

Speakers
avatar for Chris Hill

Chris Hill

Senior Manager, Developer Platforms, T-Mobile
Chris Hill, Senior Manager of Developer Platforms, T-Mobile has directed transformations in a wealth of industries - Telco (T-Mobile), Automotive (Jaguar Land Rover), Retail (Costco), and Semiconductors (Intel) to win big in the marketplace and remain competitive.


Wednesday October 14, 2020 11:05am - 11:35am PDT
Track 2

11:05am PDT

DevOps 2020 - Re:Think! (Red Hat)
John has over 35 years of experience, focusing on IT infrastructure and operations. He has helped early startups such as Chef, Enstratius (now Dell), and Docker navigate the "DevOps" movement. He is one of the original core organizers of DevOpsDays and has been a prominent keynote speaker at various DevOps events throughout the years. He is also a co-author of The DevOps Handbook along with Gene Kim, Jez Humble, and “the Godfather” of DevOps, Patrick Debois.

Speakers
avatar for John Willis

John Willis

Senior Director, Global Transformation Office, Red Hat
John has over 35 years of experience, focusing on IT infrastructure and operations. He has helped early startups such as Chef, Enstratius (now Dell), and Docker navigate the "DevOps" movement. He is one of the original core organizers of DevOpsDays and has been a prominent keynote... Read More →


Wednesday October 14, 2020 11:05am - 11:35am PDT
Track 3

11:05am PDT

Stink Eye On Steroids (U.S. Bank)
We were “those” people. We were one of the internal governance teams in a Fortune 50 company impeding the ability to fully move to product, agile and devops. It was so painful that our governance product was voted to the top 3 list of the most painful internal processes in all of technology. Join me through comic relief as I tell our story about the approach we took to change it and became the trailblazing product for other governance teams to follow.  


Speakers
avatar for Jill Mead

Jill Mead

Group Product Manager - Project to Product Coach, U.S. Bank
Jill Mead is one of the former recipients of the Top Painful Process Award in a Fortune 50 Company who knows what it is like to have her governance product relentlessly called ugly.  Realizing the dire need to change it, she led a wild 3 year journey to completely redefine what... Read More →


Wednesday October 14, 2020 11:05am - 11:35am PDT
Track 1

11:35am PDT

#Culture Stole My OKR's! (Nationwide Building Society)
Nationwide is the largest building society in the world, as a mutual organisation our members own the organisation and we exist to serve their financial needs, whilst building society, nationwide in the United Kingdom.

The society started a journey to Agile ways of working just over 2 years ago, we look at benchmarks from across the world, which inform our view that we are just at the start of the journey, and still learning.

One particular blocker that we have encountered is pivoting the organisation from a focus on “doing” activities within a regimented, risk averse culture and moving into a more ambiguous and emergent domain where we shift to “having” value from the work that we do through the use of OKR’s.

We have learnt some of what works, some of what doesn’t and want to share the experience of moving culture through leadership to embrace a focus on value for the organisation and a shift in ways of working. We will share some of the patterns / anti patterns that we have experienced, why we ignore value as it’s not wired into how we’ve done work in the past, how we measure performance rather than effect, share feedback from colleagues as they shifted their own mindset and learning from other organisations that has helped shape our thinking.

We want to gamify the session for attendees and leave them with a useful benchmark on where they sit currently moving away from old world patterns into new agile way of working, together with some practical experience of where the false starts and the blockers are likely to reside.

Speakers
avatar for Kimberley Wilson

Kimberley Wilson

Value Realisation Partner, Nationwide Building Society
avatar for Peter Lear

Peter Lear

Chief Product Owner, Nationwide Building Society
Change practitioner with decades of experience UK and abroad in financial services, across retail, commercial, insurance (personal and business), trade finance, international trade and financial crime.Always happy to help explain everything that is about delivering change and in particular... Read More →


Wednesday October 14, 2020 11:35am - 12:05pm PDT
Track 3

11:35am PDT

Are We Really Moving Faster? How Visualizing Flow Changed the Way We Work (Elektrobit)
The automotive industry is currently undergoing a disruptive change. Driven by electrification, automated driving, and connectivity, the classic vehicle is being transformed into a software-defined internet-of-things (IoT) device.

Elektrobit (EB) has been a global supplier of embedded and connected software products and services for the automotive industry for more than 30 years. EB’s software powers over 1 billion devices in more than 100 million vehicles. Since 2015 Elektrobit is part of German automotive giant Continental AG.

After working as a CTO for a successful start-up for several years and having developed a DevOps mindset, I (Roman Pickl) joined Elektrobit in 2018 shortly after it had reorganized to become a Product Company (Project to Product). As technical project manager in EB Assist, which provides state-of-the-art hardware and software products to successfully develop, test, visualize, validate, and build ADAS and automated driving functions and systems, I’m is in charge of a distributed 30 person product development team and part of the company wide DevOps Community of Practice.

The main business problem we faced is delivering value in a flexible way, at speed and high quality to our internal and external customers. We were hindered by long development cycles, 6 month budgeting periods, high workloads and priorities that were often changing. A full cycle of building and testing one of our software and hardware products took more than 24 hours. So when you did something in the afternoon, you sometimes didn’t get feedback at the following day, but the day after. It had a negative impact on developer moral and felt like quicksand: the more we fought it, the more it pulled us in. We knew there must be a better way.

Applying the 3 Ways of DevOps, especially by experimentation and by identifying bottlenecks in the build and test run, we were able to cut the full build/test cycle by a factor of 3 in the first few months of 2018. Moving our code to a git mono repo and containerizing our build environment in 2019 allowed us to provide feedback to our developers on every commit within minutes, not hours. Furthermore, automating our delivery allowed us to provide a new version of our software with the click of a button. This was great and we felt happier and so freaking agile.

Briefly after moving to a new office in 2019, and knowing about the importance of making work visible and after having learned about the Flow Framework, I implemented a dashboard using an open source solution (smashing) which automatically gathered and visualized, among others, Flow metrics (Flow Load, Flow Time, Flow Efficiency, Flow Distribution, Flow Velocity) for our value stream. After putting in countless hours eliminating waste, improving the deployment pipeline, investing in automation and deploying new technologies, I wanted to answer a fundamental question: “Are we really moving faster?”
It took me a while, and listening to Beyond the Phoenix Project and reading The Goal, to understand:
  • We were creating a lot of inventory.
  • We had a fast lane for fixes, but it still took us too long to ship features.
  • We delivered more often, but the new bottleneck shifted to testing.
It became clear that we were trapped in local optimization (now described by Jon Smart as the Local Optimisation & the Urgency Paradox), we had a limited system focus, and needed buy-in to influence the process up- and downstream. At the same time the organization identified three focus programs to improve flow: Delivery Performance, Organizational Development and Empowerment which will be rolled out in 2020.

Speakers
avatar for Dr. Manja Lohse 

Dr. Manja Lohse 

Head of Incubators and Demonstrators, Elektrobit
Manja’s heart beats for innovation, improvement, and finding ways to make things happen. She has applied her background in communication science, innovation management and human-machine interaction in various positions at Elektrobit. Most currently she’s driving continuous improvement... Read More →
avatar for Roman Pickl

Roman Pickl

Technical Project Manager and Continuous Improvement Agent, Elektrobit
I'm a speaker at conferences, technical project manager at Elektrobit, former CTO of Fluidtime as well as a life-long learner.Due to my background in software engineering, business administration and computer & electronics engineering, I have specialized in working at the crossroads... Read More →


Wednesday October 14, 2020 11:35am - 12:05pm PDT
Track 2

11:35am PDT

Busting Through Bureaucracy with the Monkey, the Razor, and the Sumo Wrestler
Join Mark Schwartz, author of: 

The (Delicate) Art of Bureaucracy
War and Peace and IT
A Seat at the Table
The Art of Business Value

Speakers
avatar for Mark Schwartz

Mark Schwartz

Author, "The (Delicate) Art of Bureaucracy"
Learn from Mark Schwartz, author of The (Delicate) Art of Bureaucracy.As an Enterprise Strategist for Amazon Web Services, Mark Schwartz uses his extensive CIO wisdom to advise the world’s largest companies on the obvious: time to move to the cloud, guys. As the CIO of US Citizenship... Read More →


Wednesday October 14, 2020 11:35am - 12:05pm PDT
Track 1

11:35am PDT

Outcomes Over Outputs: Measure What Matters to the Business
Traditional Lean-agile metrics like velocity and burndown have measured and reported on effort - either in story points, or hours or days; more often than not to justify work completed rather than value delivered. However, effort only measures outputs which can be useful at a team level. The business, on the other hand, cares about outcomes and impact. When it comes to reporting to the business on work across an end-to-end value stream, teams find it difficult to isolate the effort needed for the completion of value units delivered. Typically, the business wants to see value-adding work, rather than activities completed - such as revenue-generating work, revenue protection work or internal improvements.

In numerous discussions over the past years on making work visible and about flow metrics like Flow Load (and setting WIP limits) and more recently, Flow Distribution (all of which rely entirely on the number of value-adding work items rather than effort), one of the most common questions that surfaces is what about the size of the work item? How does that factor in the reporting?

In this talk, Laksh Ranganathan explores some of the reasons why quantity and context rather than effort is a better gauge of value, and how focusing on quantity can enable teams to not just align better within the business context, but also better manage their capacity. This change isn’t easy and prone to pushbacks - Laksh delves into popular pushbacks to using quantity and how IT teams can address them.

This session is presented by Tasktop.

Speakers
avatar for Laksh Ranganathan

Laksh Ranganathan

Senior Manager, Product Operations, Tasktop


Wednesday October 14, 2020 11:35am - 12:05pm PDT
Track 4

12:05pm PDT

Deploy more. Sleep better. The Walmart DevOps Journey.
We've been on an exciting journey at Walmart for the past few years as we continue to find better ways to meet the needs of our customer. We've also learned quite a few things and have had some remarkable successes. Join us as we share what we've learned and the outcomes of a dedicated strategy to improve the world's largest retailer.

Speakers
avatar for Bryan Finster

Bryan Finster

Value Stream Architect, Walmart DevOps Dojo, Walmart
Bryan Finster has been a software developer since 1996 and a Walmart associate since 2001, developing solutions for Walmart's complex supply chain. He currently works in the Software Delivery Enablement area which provides product teams with easy tools for implementing CI/CD pipelines... Read More →


Wednesday October 14, 2020 12:05pm - 12:35pm PDT
Track 3

12:05pm PDT

Kubernetes Attacks: What is Your Cluster Trying to Tell You?
If an attacker got inside your cluster, would you know about it? Kubernetes has become the de facto standard for container orchestration, bringing with it a new set of security challenges. One of the biggest problems we see, among DevOps and Security teams alike, is a lack of knowing what to look for when it comes to malicious activity.

In this session, you’ll learn how to detect and respond to threats at runtime. We’ll share practical strategies for pinpointing malicious activity, and you’ll be armed with the knowledge and confidence to not delay efforts to secure your Kubernetes and container environment. We’ll also look at examples for how many enterprises are already reducing risk with a secure DevOps approach.

This session is presented by Sysdig.

Speakers
avatar for Brad Geesaman

Brad Geesaman

Co-founder and Chief Security Architect, Darkbit
Brad Geesaman - Co-founder and Chief Security Architect at Darkbit. Brad is a respected security researcher with deep understanding of cloud infrastructure and container orchestration platforms. His work has been featured in security publications, security podcasts, and at events... Read More →
avatar for Pawan Shankar

Pawan Shankar

Product Marketing Director, Sysdig
Pawan Shankar has over 8 years of experience in enterprise networking and security. Previously, he worked for Cisco as an SE and a PM working with large enterprises on datacenter/cloud networking and security solutions. He also spent time at Dome9 (acquired by Check Point) leading... Read More →


Wednesday October 14, 2020 12:05pm - 12:35pm PDT
Track 4

12:05pm PDT

Navigating Forks in the Road: The ‘Ways of Working’ Journey at Cox Automotive
Cox Automotive is among the largest automotive services providers in the world and includes some of the most recognized brands in the industry, including Autotrader, Kelley Blue Book, and Manheim Auctions. So, when we fully integrated our enterprise in 2015, we were united with a collective sense of urgency to transform and align our ways of working in the face of a competitive landscape and a rapidly-evolving industry.

We invite you to join us on the journey as we share our transformation approach and key learnings to-date. Some of the forks in the road that we have encountered over the past five years: Adopt a consistent delivery system structure across the enterprise, or adapt the approach for context? For internal platforms and IT operations, stay the course with projects or pivot into products? When there is a need for speed and innovation at enterprise scale, charge ahead or focus on the foundation?

The forks and winding roads in our talk will also deep-dive the five components of our Enterprise Technology transformation:
  • Implement Strategy as a Hypothesis
  • Focus on Outcomes over Outputs
  • Amplify the Voice of the Organization
  • Inspire Engineering Excellence
  • Empower our Ways of Working #AtScale
 
We will use the learnings from our transformation to offer practical takeaways and advice for the audience to consider for their organization’s journey.


Speakers
avatar for Nazia Ali

Nazia Ali

AVP, Enterprise Technology Enablement, Cox Automotive
Nazia joined Cox Automotive in 2017 and is the senior leader responsible for guiding Enterprise Technology’s transformation to modern ‘ways of working’, while shaping a culture of learning and innovation across the organization. She currently leads a central team that is focused... Read More →
avatar for Dan Sloan

Dan Sloan

Director, Enterprise Technology Enablement, Cox Automotive
Dan joined Cox Automotive in 2015 and served as an agile transformation lead during his first three years before transitioning into Enterprise Technology leadership last year. In his current role, Dan partners with our senior leaders to shape and lead the adoption of transformational... Read More →


Wednesday October 14, 2020 12:05pm - 12:35pm PDT
Track 2

12:05pm PDT

The Observable Universe...Creating Observability at Scale
As a Fortune 50 company in the Aerospace & Defense industry with 60K engineers across x countries developing products in the digital age, you can imagine the complexity. Effectively transitioning to a DevOps mindset required exploring the problem space by asking: How do we create value that supports the cyber to physical spectrum at scale? How can we create observability of the work system?  Is it possible to give teams end-to-end visibility of flow? To answer these questions, we developed an approach that integrated lean, agile, and DevOps with sense-making and the science of socio-technical systems for teams be able to peer into the unobservable.










Speakers
avatar for Tiani Jones

Tiani Jones

Sociotechnologist, The Ready
Tiani has spent nearly 20 years in Engineering and Technology. She’s knowledgeable in software development, the Kanban Method, Agile, and Lean UX from positions in domains including mobile application development, educational software, IT consulting, flight simulation, aerospace... Read More →


Wednesday October 14, 2020 12:05pm - 12:35pm PDT
Track 1

12:35pm PDT

Lunch
Play our DOES Las Vegas-Virtual Games!

Sticker Contest: Vote on your favorite stickers and be entered to win prizes
Emoji Hunt: Find hidden emojis pinned to sponsor slack channels 
Passport Game: Visit all our sponsor booth pages to be entered into our passport raffle.

Visit the DOES Las Vegas-Virtual networking page to find more ways to connect during the conference!


Wednesday October 14, 2020 12:35pm - 1:35pm PDT
All Tracks

12:35pm PDT

The Dirty Truth of DevSecOps: Feedback Loops, Culture Clashes, and Bionic Adversaries
Join Dr. Stephen Magill (CEO at MuseDev) and Brian Fox (Co-founder and CTO at Sonatype) for a frank, interactive, and authentic discussion about DevSecOps. This VendorDome is not aimed at product pitches around technology, but on honest discussions of what it takes for enterprises to continuously improve upon their DevSecOps practices, culture, and collaboration efforts. 

Stephen and Brian will share insights from years of discussions and guidance they've shared with fellow CEOs, CTOs, and CISOs within the DevOps community. They will share insights from enterprises on the leading edge of DevSecOps, discuss anti-patterns pursued with the best of intentions that delivered poor results, and invite attendees to shed light on epic failures and successes from their own enterprises.



This session is presented by Sonatype and MuseDev.

Speakers
avatar for Brian Fox

Brian Fox

CTO, Sonatype
Brian Fox is a software developer, innovator and entrepreneur. He is an active contributor within the open source development community, most prominently as a member of the Apache Software Foundation and former Chair of the Apache Maven project. As the CTO and co-founder of Sonatype... Read More →
avatar for Dr. Stephen Magill

Dr. Stephen Magill

CEO, MuseDev
Dr. Stephen Magill is a world-recognized expert on programming languages and program analysis, with work ranging from development of high-level languages to static analysis of low-level systems code. Stephen has led several large research and development projects, including serving... Read More →
avatar for Derek Weeks

Derek Weeks

Sonatype, VP
After flying to 40 countries and racing through a half-Ironman competition, Derek woke up one morning on the top of Kilimanjaro and saw the world in a new light. Soon after, Derek become a huge advocate of applying proven supply chain management principles into DevOps practices to... Read More →


Wednesday October 14, 2020 12:35pm - 1:35pm PDT
Track 4

12:35pm PDT

AMA/Networking Session: Peter D. Moore
Click here to access AMA sessions with feature speakers! 


Speakers
avatar for Peter D. Moore

Peter D. Moore

President, Wild Oak Enterprises, LLC
Peter D. Moore is a business and digital technology strategy advisor specializing in helping companies manage for exponential revenue, margin and net income growth. Over the past fifteen years, Mr. Moore has worked with CEO’s, COO’s and other C-Suite executives from Citigroup... Read More →


Wednesday October 14, 2020 12:35pm - 1:35pm PDT
All Tracks

1:35pm PDT

Adobe’s DevOps Journey: Finding — and Measuring — Customer Happiness
Adobe’s Digital Experience Operations has experienced more than a decade of extraordinary growth, both in volume (more than 8000% growth since 2009, with 377 trillion transactions in 2019) and complexity (nearly 3000 services, most of which are interconnected and interdependent).

With that incredible growth has come incredible challenges: how do we continue our mind-boggling (in size and sophistication) trajectory, while keeping individual customers happy? How, in short, do we scale?
Our answer? a shift from “hero firefighter” culture shift to a “build awesome fire suppression systems” culture. In other words, a DevOps transformation.

This is the story of how the Adobe Cloud Engineering organization has (and still is!) embracing a DevOps culture by leading from the roots and from the top, how we’re measuring our progress, where we’ve succeeded (and still are working to succeed), and what we’ve learned along the way.

Speakers
avatar for Brandon Pulsipher

Brandon Pulsipher

Vice President of Adobe Cloud Engineering, Adobe
As Vice President of Adobe Cloud Engineering and Operations, Brandon Pulsipher ensures delivery of Adobe’s hosted solutions, from the data center infrastructure (space, power, network, storage, compute) up to the application delivery. He brings extensive experience in cost management... Read More →


Wednesday October 14, 2020 1:35pm - 2:05pm PDT
Track 3

1:35pm PDT

DevOps and Internal Audit: A Great Partnership (Nationwide Insurance)
How can you “pass an audit” in a DevOps environment? How does a segregation of duties control fit into DevOps? How is risk mitigated when using a continuous delivery model? These are common questions practitioners ask when adopting DevOps.

Incorporating DevOps practices into the delivery pipeline can have significant impacts across the three lines of defense, from DevOps practitioners to Internal Auditors.

By attending this session, attendees will learn to change the way they think about risks and controls, including how they’re performed and assessed. Attendees will also learn about how DevOps can positively impact their experience during an internal audit (enabling greater self-service, increased use of analytics, reduced need for manual sign-offs, etc.).

Speakers
avatar for Rusty Lewis

Rusty Lewis

IT Auditor, Nationwide Insurance
Rusty is a recent Certified Public Accountant (CPA) with two years of experience auditing companies in the public sector. His experience includes audits of multiple Fortune 500 companies and internal IT control audits.Rusty holds a Master of Accountancy and a Bachelor of Science in... Read More →
avatar for Clarissa Lucas

Clarissa Lucas

IT Audit Director, Nationwide Insurance
Clarissa is an experienced audit and risk management leader in the financial services industry. Although she leads the internal audit team responsible for auditing the IT organization at Nationwide Insurance, she isn’t your typical IT auditor. With over ten years of experience in... Read More →


Wednesday October 14, 2020 1:35pm - 2:05pm PDT
Track 1

1:35pm PDT

From Velocity to Value – Scaling the DevOps Impact
As large organizations embrace DevOps some are seeing the pace of innovation accelerate but many still struggle to realize a real increase in value being delivered by DevOps initiatives. This is often a result of attempting to move at DevOps speed while needing to work with parts of the organization that remain based on legacy processes and systems.

Join us to learn about companies that have taken an approach based on policies and automation to help developers get quality code into production as rapidly and safely as possible. You’ll hear about how they leveraged existing DevOps toolsets and added centralized access to key metrics and insights to improve the entire application value stream.

This session is presented by ServiceNow.

Speakers
avatar for Eric Ledyard

Eric Ledyard

Sr. Principal Product Manager – DevOps, ServiceNow
avatar for Ben Riley

Ben Riley

Advisory Solution Consultant, ServiceNow


Wednesday October 14, 2020 1:35pm - 2:05pm PDT
Track 4

1:35pm PDT

Interactive Virtual Value Stream Mapping - Visualizing Flow in a Virtual World
An important tool in the DevOps transformation toolkit is conducting a value stream mapping (VSM) workshop to help all the stakeholders in the organization visualize the flow of work, see areas of waste, and identify areas for improvement. While not the first step in a DevOps transformation, Value Stream Mapping workshops make excellent tools in helping organizations that feel “stuck” and unable to get the expected values (Speed, quality) out of their DevOps transformations. In this talk I will share my experience running VSM workshops for different organizations and teams and walk through the steps of setting up a virtual workshop and running one for your organization with examples. Prior Value stream knowledge is not required, and there will be a set of templates provided in the interactive conference Q&A to help you learn how to run your own value stream mapping session.

Speakers
avatar for Paula Thrasher

Paula Thrasher

Consultant
Paula Thrasher is an inspirational leader known for defining digital strategy, developing high-performing teams, and executing transformation for major companies in the Defense / Aerospace and other regulated industries. She has been an executive at companies such as United Technologies... Read More →


Wednesday October 14, 2020 1:35pm - 2:05pm PDT
Track 2

2:05pm PDT

From One API Deployment to Thousands, the Journey of an Innersource CI/CD Framework (Capital One)
In large Enterprises, CI/CD pipelines sprout like mushrooms after rain. How then did a framework built in a remote office far from headquarters grow to become the dominant way thousands of engineers across three countries build and deploy their applications? The answer is the power of Innersource and fostering a community of advocates, contributors and enthusiastic users.

This session will take you on the winding and sometimes fraught journey of a successful Innersource project and the many lessons learned along the way. You will walk away with ideas and approaches for fostering an Innersource project, setting ground rules for contributions, elevating and growing the community, and for any large Enterprise; navigating corporate bureaucracy and politics.

Speakers
avatar for Arthur Maltson 

Arthur Maltson 

Distinguished Engineer, Capital One
Arthur Maltson is a Distinguished Engineer at Capital One who’s 70% Dev and 30% Ops. He’s currently practicing DevOps during the day, and as a husband and father, DadOps at night. Arthur is passionate about crafting tools with Developer Experience at their core. He loves finding... Read More →
avatar for Roderick Randolph

Roderick Randolph

Distinguished Engineer, Capital One
Roderick Randolph is a distinguished engineer at Capital One. Over the past 14 years, Roderick has been a software practitioner and technical leader within the Capital One tech organization building software products and coaching teams on how to ship software faster with fully automated... Read More →


Wednesday October 14, 2020 2:05pm - 2:35pm PDT
Track 2

2:05pm PDT

Impression Management and Psychological Safety for High Performing Teams
We all know Psychological Safety is the bedrock of high performance in teams and after tens of years of the academia, Google and the DevOps community trying to underline its importance, the business world is starting to take notice and focus on this healthy and necessary team dynamic. At the heart of Psychological Safety - its positive desirable behavior - that of being open and speaking up. Impeding it - the main patters of negative behaviors stopping teammates from being courageous and speaking up - "Impression Management" - the fear of appearing Ignorant, Incompetent, Negative, Disruptive or Intrusive if they do so. When teammates and leaders alike succumb to these fears, it is a sign that Psychological Safety is low and it is dropping even further so performance suffers. We have to learn to recognize the patterns and stop these behaviors in their tracks to protect the magical team bubble where we can be elite. PeopleNotTech designed a solution to measure and increase Psychological Safety by working with hundreds of teams around the world -in particular in financial services- and they are citing some of the examples they've come across.

Speakers
avatar for Duena Blomstrom

Duena Blomstrom

Author, Co-Founder and CEO, Emotional Banking and PeopleNotTech
With a background in Psychology as well as Business, Duena is on a crusade to see lasting change in our VUCA world, to help companies avail themselves of DevOps and the new ways of work and bring humanity back to the workplace. Today, Duena is the Co-Founder and CEO of PeopleNotTech... Read More →
avatar for Ffion Jones

Ffion Jones

Partner, PeopleNotTech
With 15 years bettering high performing teams, Ffion focuses on:psychological safety software, group and individual coaching for high performancecollaborative leadership and teaming workshops for large multi-disciplinary teams e.g. High Speed 2 rail projects; cross organization leadership... Read More →


Wednesday October 14, 2020 2:05pm - 2:35pm PDT
Track 3

2:05pm PDT

Influence > Authority and Other Principles of Leadership
You're a leader even if you don't think you are. Everyone is. But not everyone realizes it. Like Dorothy stuck in Oz, you have had your red shoes with you all along.
In this talk, we'll look at what leadership is and isn't, why influence is much more important than authority, and how to wield and grow your influence to have a positive impact on your organization.
Along the way, you'll learn how to leverage a set of underlying core principles such as:
  • Don't Be Nice, Be Kind;
  • Shave the Right Yak;
  • To Fix a Problem, First Make it Visible;
  • Fear is a Lousy Compass;
  • To Increase the Intelligence of an Organization, Increase the Connections Within It;
  • Positive Feedback Is More Powerful Than Criticism;
  • and Shifting a Boundary a Few Inches Can Drastically Change an Outcome.
Oh, yes, and of course there will be stories. So. Many. Stories.

Speakers
avatar for Elisabeth  Hendrickson

Elisabeth Hendrickson

Author, "Change Your Organization"
Elisabeth Hendrickson is a leader in software engineering. She most recently served as VP R&D for Pivotal Software, Inc. A lifelong learner, she has spent time in every facet of software development, from project management to design for companies ranging from small start-ups to multinational... Read More →


Wednesday October 14, 2020 2:05pm - 2:35pm PDT
Track 1

2:05pm PDT

Optimizing at Scale: Using ML to Optimize All Applications Across the Service Delivery Platform
While DevOps has created software release velocity, traditional performance optimization has not been able to keep up. The result is the need to overprovision systems with CPU, memory, among other resources, all of which drive up costs unnecessarily. This problem is exaserbated as enterprises shift their software production on a services delivery platform, like Kubernetes.

The answer is performance tuning automation. Opsani, the leader in ML-driven workload configuration tuning, allows companies to tune a single service or all services across the service delivery platform autonomously. It works every time there is a code release, load profile change, or infrastructure upgrade. By discovering the service level objecting, measuring, learning, and turning to give the right resources to address the system needs predictively, Opsani continuously delivers value through higher performance, improved availability, and lower costs.

Come and learn how some of the largest enterprises have autonomously optimized thousands of their workloads across their service delivery platform with Opsani, saving countless human hours and budget dollars, while delivering better customer experience.

This session is presented by Opsani.

Speakers
avatar for Peter Nikolov

Peter Nikolov

Founder and CTO, Opsani


Wednesday October 14, 2020 2:05pm - 2:35pm PDT
Track 4

2:45pm PDT

Birds of a Feather
Get together virtually to talk about shared interests. Learn from each other and come home with new insights from your fellow attendees.

Here are all the Birds of a Feather topics and channels:
  1. Spanning the customer/business/tech divide (#bof-cust-biz-tech-divide)
  2.  Leadership (#bof-leadership)
  3. The “new normal” post-pandemic (#bof-new-normal-post-pandemic)
  4. NextGen Operations (#bof-next-gen-ops)
  5. Overcoming old ways of working (#bof-overcoming-old-wow)
  6. Project-to-product transformations (#bof-project-to-product)
  7. Security/audit/compliance/GRC (#bof-sec-audit-compliance-grc)
  8. Technical excellence (#bof-tech-excellence)
  9. Transformation journeys (#bof-transformation-journeys)
  10. Working with data (#bof-working-with-data)

This networking opportunity is presented by Sonatype.

Wednesday October 14, 2020 2:45pm - 3:45pm PDT
All Tracks

2:45pm PDT

Lean Coffee
Take a seat at one of the virtual Lean Coffee table sessions to dive deep into topics of mutual interest. Join the Lean Coffee channel in Slack — we'll have a number of topics to choose from, all led by trained facilitators. There will be a list of topics and corresponding Zoom links to join.

This networking opportunity is presented by Sonatype.

Wednesday October 14, 2020 2:45pm - 3:45pm PDT
All Tracks

2:45pm PDT

Two AMA/Networking Sessions: Dr. Steve Spear and John Cutler
Choose AMA with speakers:

  • John Cutler, Amplitude or
  • Dr. Steve Spear, Author, "The High Velocity Edge" 

Click here to access these and more AMA sessions!




Speakers
avatar for John Cutler

John Cutler

Head of Product Research & Education, Amplitude
Multiple hat-wearer. Product development nut. I love wrangling complex problems and answering the why with qual/quant data.
avatar for Dr. Steve Spear DBA MS MS

Dr. Steve Spear DBA MS MS

Author, Author, "The High Velocity Edge," Senior Lecturer, MIT, Principal, See to Solve LLC
Dr. Steven J. Spear is the author of the award-winning and critically acclaimed book, The High Velocity Edge. He is a senior lecturer at MIT Sloan School of Management and is a Senior Fellow at the Institute for Healthcare Improvement. He is also a founder of a consulting firm built... Read More →


Wednesday October 14, 2020 2:45pm - 3:45pm PDT
All Tracks

3:45pm PDT

Break
Play our DOES Las Vegas-Virtual Games!

Sticker Contest: Vote on your favorite stickers and be entered to win prizes
Emoji Hunt: Find hidden emojis pinned to sponsor slack channels 
Passport Game: Visit all our sponsor booth pages to be entered into our passport raffle.

Visit the DOES Las Vegas-Virtual networking page to find more ways to connect during the conference!

Wednesday October 14, 2020 3:45pm - 4:15pm PDT
All Tracks

4:15pm PDT

Getting Back Up When You’ve Been Knocked Down: How We Turned Our Company’s Worst Outage into a Powerful Learning Opportunity (CSG)
In February 2019, we experienced the worst outage in company history. This outage was the result of a complex system failure that pushed us beyond the limits of our current response systems, processes and culture. In the face of this adversity, we were able to find opportunity in failure. This resulted in improving how we understand incidents, respond to them, and prevent them in the first place. Now, we have a stronger organizational ability to perform incident management, we’ve reinforced and broadened culture norms around safety, and most impactfully, we have implemented an incident management system that has changed how we run outage calls. Despite how it can feel at the time, failure does not have to be permanently catastrophic. It’s how you respond to that failure that will ultimately shape your organization. Learn how you can apply what we’ve learned to make the most of outages and drive improvement within your organization.

Speakers
avatar for Erica Morrison

Erica Morrison

Vice President, Software Engineering, CSG
Erica Morrison is the Vice President of Software Engineering and her teams provide software solutions to CSG’s 40+ development teams. These solutions range from continuous integration frameworks to reusable libraries to telemetry visualization platforms. Erica is passionate about... Read More →


Wednesday October 14, 2020 4:15pm - 4:45pm PDT
All Tracks

4:45pm PDT

Findings From The Field: Two Years of Studying Incidents Closely (Adaptive Capacity Labs)
In the past two years, we have had the opportunity to observe and explore the real nitty-gritty of how organizations handle, perceive, value, and treat the incidents that they experience. While the size, type, and character of these companies vary wildly, we have observed some common patterns across them.
This talk will outline these patterns we've discovered and explored, some of which run counter to traditional beliefs in the industry, some of which pose dilemmas for businesses, and others that point to undiscovered competitive advantages that are being "left on the table."
These patterns include:
  • A mismatch between leadership’s views on incidents and the lived experience that engineers have with them.
  • Learning from incidents is given low organizational priority, and the quality and depth of the results reflect this.
  • “Fixing” rather than “learning” - the main focus of post-incident activity is repair.
  • Engineers learn from incidents in unconventional ways that are largely hidden from management (and therefore unsupported).

Speakers
avatar for John Allspaw

John Allspaw

Principal/Founder, Adaptive Capacity Labs
John Allspaw has worked in software systems engineering and operations for over 20 years in many different environments. John’s publications include the books The Art of Capacity Planning (2009) and Web Operations (2010) as well as the forward to The DevOps Handbook. His 2009 Velocity... Read More →


Wednesday October 14, 2020 4:45pm - 5:15pm PDT
All Tracks

5:15pm PDT

Closing Remarks
Join us to reflect on learnings from the day.

Speakers
avatar for Gene Kim

Gene Kim

Founder and Author, IT Revolution
Gene Kim is a multiple award-winning CTO, researcher and author, and has been studying high-performing technology organizations since 1999. He was founder and CTO of Tripwire for 13 years. He has written six books, including Wall Street Journal Best Seller, The Unicorn Project, The... Read More →
avatar for Jeff Gallimore

Jeff Gallimore

Chief Technology and Innovation Officer, Excella
Jeff is Partner and Co-founder at Excella, a 300-ish-person IT consulting firm based in Arlington, VA. He started his career as a developer and DBA, then turned to the dark side by going into management. Now he lives vicariously through other engineers and reminisces about the good... Read More →


Wednesday October 14, 2020 5:15pm - 5:20pm PDT
All Tracks

5:30pm PDT

VIrtual Happy Hour featuring AMA with IT Revolution Authors
Join the Happy Hour channel on Slack to find Zoom links posted by happy hour hosts. Discussion is best with 8-10 people in a room - feel free to mix and mingle, in and out of various gatherings.

Happy Hours featuring IT Revolution authors:

Gene Kim, author of The Unicorn Project, presented by Sonatype

Jonathan Smart, author of Sooner Safer Happier, presented by Split

Dr. Mik Kersten, author of Project to Product, presented by Tasktop

Additional happy hours hosted by:

Infosys
Logz.io
Opsani
Redgate
ServiceNow
Sysdig
Transposit
Instana
logDNA
NowSecure
MuseDev

Wednesday October 14, 2020 5:30pm - 6:30pm PDT
All Tracks
 
Thursday, October 15
 

8:30am PDT

Opening Remarks
Welcome to day 3 of DOES Las Vegas-Virtual! Join us to begin with conference updates and learnings. 

Speakers
avatar for Gene Kim

Gene Kim

Founder and Author, IT Revolution
Gene Kim is a multiple award-winning CTO, researcher and author, and has been studying high-performing technology organizations since 1999. He was founder and CTO of Tripwire for 13 years. He has written six books, including Wall Street Journal Best Seller, The Unicorn Project, The... Read More →
avatar for Jeff Gallimore

Jeff Gallimore

Chief Technology and Innovation Officer, Excella
Jeff is Partner and Co-founder at Excella, a 300-ish-person IT consulting firm based in Arlington, VA. He started his career as a developer and DBA, then turned to the dark side by going into management. Now he lives vicariously through other engineers and reminisces about the good... Read More →


Thursday October 15, 2020 8:30am - 8:40am PDT
All Tracks

8:40am PDT

Transformation at U.S. Bank - Laying Groundwork, Crucibles, and Toxic Waste
Last year at DOES Werner Loots and Levi Geinert walked us through the evolving digital transformation at U.S. Bank. This year Werner is joined by Ian Eslick to discuss the company’s broader investments in modernization, in particular the impact on strategy resulting from the challenges and opportunities created by Covid-19.  They will share with us the conceptual foundation for digital transformation and modernization the company has built over the past several years, specific challenges and opportunities brought on by Covid-19, and how the company has responded with a commitment to accelerating transformation activities and DevOps adoption. At the conclusion, they will introduce several mechanisms they will be exploring in the coming year to ensure that the new tools and techniques they are introducing are broadly adopted across the company’s development teams.

Speakers
avatar for Ian Eslick

Ian Eslick

Chief Architect for Digital Technology Strategy & Modernization, U.S. Bank
avatar for Werner Loots

Werner Loots

EVP - Transformation, U.S. Bank
Werner Loots is Head of Agile Transformation at U.S. Bank, thefifth-largest commercial bank in the United States. He joined U.S.Bank in 2018 in a newly-created role, to lead the launch and scaleof a multi-disciplinary Agile working approach via the ExperienceStudio. In its first year... Read More →


Thursday October 15, 2020 8:40am - 9:10am PDT
All Tracks

9:10am PDT

Laying Down the Tracks for Technical Change at Comcast
In the 19th century, the big technology buzzword wasn't Kubernetes--it
was railroads. Across the United States, regional railroads built by
entrepreneurs sprung up around major cities. These were decoupled
(literally!) from one another and often had incompatible tracks and
equipment. When the railroads began to try to interconnect, it didn't
run so smoothly at first.
 
If we fast forward to the modern day, many companies have seen a
similar boom in promoting independent, Agile, DevOps teams. In a big
enough company, "choose the right tool for the job" can often end up
meaning "we've chosen every possible tool for the job" taken in
aggregate. This leads to lost opportunities and friction when the
technology organization is viewed as a whole and not solely through
the lens of individual teams.
 
In this talk, we'll learn how the railroads eventually landed on
standardized track widths and interconnectivity that led to greater
overall commerce and prosperity. We'll draw parallels to intiatives
we've undertaken at Comcast to drive more commonality in technology
stacks to gain greater business leverage--initiatives you can bring
back to try in your own companies.

Speakers
avatar for Jon Moore

Jon Moore

Chief Software Architect & Senior Fellow, Comcast Cable
Jon Moore is the Chief Software Architect at Comcast Cable, where he focuses on delivering a core set of scalable, performant, robust software components for the company's varied software product development groups. He specializes in the "art of the possible,"​ finding ways to coordinate... Read More →
avatar for Michael Winslow

Michael Winslow

Senior Director, Software Development & Engineering, Comcast
Michael Winslow picked up his love for programming when he was 10 years old writing GW-Basic code on his Tandy-1000. With his passion for designing simple solutions to complex problems, Michael has played key roles at companies like Aramark, Ortho-McNeil, Oracle and Xfinity Mobile... Read More →


Thursday October 15, 2020 9:10am - 9:40am PDT
All Tracks

9:40am PDT

Creating Inclusive Organizations
Dr. Smith is an Associate Professor of Leadership, Associate Professor of Management, and Assistant Provost for Diversity & Inclusion at The Citadel. She is also the Director of The Citadel's Truth, Racial Healing, and Transformation Center.

Smith holds a Ph.D. and M.B.A. in Organizational Behavior from Case Western Reserve University and a B.S. in Computer Science from Spelman College. She is co-author of the book Beyond Inclusion (2014, Palgrave Macmillan) and several academic journal articles.

Within the Academy of Management, she has served as a past chair of Management Spirituality and Religion (MSR), Newsletter Editor of Gender and Diversity in Organizations (GDO), and current Communications Chair of the the Diversity and Inclusion Theme Committee's (D&ITC) Executive Committee. She is a mentor and facilitator for The PhD Project's Management Doctoral Student Association.

Smith is an active member of Alpha Kappa Alpha Sorority, Inc., American Mensa, and Greater St. Luke AME Church. She has also served the United Way, National Alumnae Association of Spelman College and the United Negro College Fund's Inter-Alumni Council of Los Angeles. Smith is a nationally known organizational consultant, author, and speaker regarding workplace inclusion in corporate, not-for-profit, educational and military work spaces.

Speakers
avatar for Dr. J. Goosby Smith

Dr. J. Goosby Smith

Assistant Provost Diversity, Equity & Inclusion, Associate Professor Management, Baker School of Businesss, and Director of Truth Racial Healing and Transformation (TRHT) Center, The Citadel
Driven by the call to “increase human thriving in the workplace,” Dr. J specializes in workplace inclusion, with emphasis on teams, higher education, veterans, and workplace spirituality and religion.  Her research is published in the book (Beyond Inclusion, 2014, Palgrave Macmillan... Read More →


Thursday October 15, 2020 9:40am - 10:00am PDT
All Tracks

10:00am PDT

A Tale of Two Cities: What We've Learned About WFH During the Pandemic (GitHub)
Dr. Nicole Forsgren is the VP of Research & Strategy at GitHub. She is author of the Shingo Publication Award-winning book Accelerate: The Science of Lean Software and DevOps, and is best known for her work measuring the technology process and as the lead investigator on the largest DevOps studies to date. She has been an entrepreneur (with an exit to Google), professor, sysadmin, and performance engineer. Nicole’s work has been published in several peer-reviewed journals. Nicole earned her PhD in Management Information Systems from the University of Arizona, and is a Research Affiliate at Clemson University and Florida International University.



Speakers
avatar for Dr. Nicole Forsgren

Dr. Nicole Forsgren

VP Research & Strategy, GItHub
Dr. Nicole Forsgren is the VP of Research & Strategy at GitHub. She is author of the Shingo Publication Award-winning book Accelerate: The Science of Lean Software and DevOps, and is best known for her work measuring the technology process and as the lead investigator on the lar... Read More →


Thursday October 15, 2020 10:00am - 10:20am PDT
All Tracks

10:20am PDT

Runbook Automation: Old News or a Key to Unlock Performance?
Damon Edwards is a Co-Founder of Rundeck, Inc., the makers of Rundeck, the popular open source Self-Service Operations platform. Damon was previously a Managing Partner at DTO Solutions, a DevOps and IT Operations improvement consultancy. Damon has spent the past years working with both the technology and business ends of IT operations and is noted for being a leader in porting cutting-edge DevOps and SRE techniques to large enterprise organizations. Damon is also a frequent conference speaker and writer who focuses on DevOps, SRE, and IT operations improvement topics. Damon is active in the international DevOps community, including being a co-host of the DevOps Cafe podcast, an early core organizer of the DevOps Days conference series, and a content chair for Gene Kim’s DevOps Enterprise Summit.


Speakers
avatar for Damon Edwards

Damon Edwards

Co-Founder and Chief Product Officer, Rundeck
Damon Edwards is a Co-Founder of Rundeck, Inc., the makers of Rundeck, the popular open source Self-Service Operations platform. Damon was previously a Managing Partner at DTO Solutions, a DevOps and IT Operations improvement consultancy. Damon has spent the past years working with... Read More →


Thursday October 15, 2020 10:20am - 10:50am PDT
All Tracks

10:50am PDT

Break
Play our DOES Las Vegas-Virtual Games!

Sticker Contest: Vote on your favorite stickers and be entered to win prizes
Emoji Hunt: Find hidden emojis pinned to sponsor slack channels 
Passport Game: Visit all our sponsor booth pages to be entered into our passport raffle.

Visit the DOES Las Vegas-Virtual networking page to find more ways to connect during the conference!

Thursday October 15, 2020 10:50am - 11:10am PDT
All Tracks

11:10am PDT

Accelerate Your DevOps Culture of Innovation with Everyday Inclusion & Belonging (T-Mobile)
Based on The Unicorn Project stories, DORA annual reports, the Accelerate book, Google studies and many significant researches conducted in the last 10 years on cognitive diversity and innovation, we know that safer and more inclusive DevOps teams perform and innovate better. Companies that have more diverse management drive 19% higher revenue due to greater innovation. Racially diverse teams outperform non-diverse ones by 35%. And 67% of job seekers look for evidence of inclusion and equity programs when considering a new company. Yet, leaders still struggle to create an inclusive environment for their teams. Too often diversity initiatives stop at diversity and fail to address teams' inclusion, belonging and equity. In order to be authentic and effective, inclusion behaviors need to be owned, modeled and lived daily by teams and their managers. Development managers, in particular, must actualize inclusion in daily interactions, conversations, decisions and must engineer a climate of openness, collaboration and safety. The objective of this presentation is to share effective and actionable practices to help DevOps teams and managers embody inclusion through everyday collaboration and team practices.

Speakers
avatar for Shaaron A Alvares

Shaaron A Alvares

Sr. Agile DevOps Transformation Coach, T-Mobile
Shaaron A. Alvares works as an Agile and DevOps Transformation Coach at T-Mobile. She has a global work experience leading product, organizational agility and cultural transformation across technology, aerospace, automotive, finance and telecom industries within various global Fortune... Read More →


Thursday October 15, 2020 11:10am - 11:40am PDT
Track 3

11:10am PDT

Building the Bank for the Future – HSBC Americas DevOps Transformation Story
HSBC is a global bank serving more than 40 million personal, wealth and corporate customers worldwide in 64 countries and territories.

HSBC Technology takes on some of the world’s biggest financial and data challenges for our customers. The purpose is to transform world’s banking experience to make it simpler, better and faster; to make it safe and secure; to make it easier for people to manage their money and companies to do business.

This is the story of DevOps transformation in HSBC Americas which has been one of the driving forces in transforming the way IT services are delivered to businesses and embedding new IT capabilities for the future.
HSBC Americas has partnered with Infosys to drive this transformation. Infosys is a global leader in next-generation digital services and consulting. Infosys recognizes that agility with resilience is the new mantra for success in these times. Over the years Infosys has made significant investments in scaling its distributed agile & devops ecosystem and leveraging it effectively in delivering value to clients. Infosys has most recently been rated as the # 1 Agile Development Services Provider for 2020 by HFS Research, a leading analyst firm.

This session is presented by Infosys.

Speakers
avatar for Donald Patra

Donald Patra

EVP and Chief Information Officer, HSBC Americas
Donald Patra is the Chief Information Officer of HSBC for Americas, heading Technology function in the region across US, Canada and Latin America.Donald has over 25 years of experience in Information Technology spanning over various industries as entrepreneur and in consulting with... Read More →
avatar for Alok Uniyal

Alok Uniyal

VP & Head Agile DevOps, Infosys
A seasoned IT Professional with rich experience in IT Consulting & Transformation, specializing in helping organizations embrace New Ways of Working leveraging Lean, Agile, DevOps, Design Thinking - towards greater Business Agility & Resilience - translating to faster and better business... Read More →


Thursday October 15, 2020 11:10am - 11:40am PDT
Track 4

11:10am PDT

The Ops in DevOps is a VERB. It is not a Noun! (State Farm Insurance)
As the #1 insurer of cars and homes in the United States, State Farm® has embarked on a journey to fundamentally change the way teams deliver software through DevOps. State Farm has reshaped the way teams work and interact from the adoption of DevOps practices and behaviors, to the realignment into empowered product teams. With over 6000 IT professionals, a transformation of this magnitude is going to have a few bumps and bruises. What happens when you focus heavily on Development and allow Operations to be treated like a noun instead of a verb? Operations is not a place or group of people that do something. Operations is an action that teams take on their products to remain stable and successful.
 
This session provides attendees an in-depth look at the State Farm journey to raise awareness of the concept of DevOps within their leadership and to revamp their approach to Ops by focusing on improving the observability, tracing, and monitoring capabilities of our platforms, adopting a site reliability engineer (SRE) mindset, and a lot of enthusiasm to encourage and accelerate adoption of DevOps by product teams. We will share how we used the SRE role and focused on improving the operations capabilities available to product teams to take our DevOps journey to the next level. We will also share how we influenced our leadership to understand how important DevOps is to be successful.

Speakers
avatar for Jeremy Castle

Jeremy Castle

Engineering Director, State Farm Insurance
Jeremy is an Engineering Director at State Farm.Jeremy started his career as a software developer and is now in the role of Engineering Director over the State Farm App Dev Practices. He has seen many sides of the development world, being a developer himself. He has helped teams adopt... Read More →
avatar for Andy Hinegardner

Andy Hinegardner

Technology Manager, State Farm
Andy is a Technology Manager at State Farm. Andy started his career in software deployment, server build automation then transitioning to building teams that deliver simple and elegant software solutions. He is now focused on establishing and enabling Enterprise Site Reliability Engineering... Read More →


Thursday October 15, 2020 11:10am - 11:40am PDT
Track 2

11:10am PDT

Inclusive Excellence and the Importance of Mentoring: A Panel Discussion
Join panelists Nazia Ali, Jennifer Hansen, Courtney Kissler, and Diamond Lee and students Amber Amos and Shreya Chatterjee. Panel lead by Dr. J. Goosby Smith. 

Speakers
avatar for Dr. J. Goosby Smith

Dr. J. Goosby Smith

Assistant Provost Diversity, Equity & Inclusion, Associate Professor Management, Baker School of Businesss, and Director of Truth Racial Healing and Transformation (TRHT) Center, The Citadel
Driven by the call to “increase human thriving in the workplace,” Dr. J specializes in workplace inclusion, with emphasis on teams, higher education, veterans, and workplace spirituality and religion.  Her research is published in the book (Beyond Inclusion, 2014, Palgrave Macmillan... Read More →
avatar for Nazia Ali

Nazia Ali

AVP, Enterprise Technology Enablement, Cox Automotive
Nazia joined Cox Automotive in 2017 and is the senior leader responsible for guiding Enterprise Technology’s transformation to modern ‘ways of working’, while shaping a culture of learning and innovation across the organization. She currently leads a central team that is focused... Read More →
avatar for Amber Amos

Amber Amos

Senior, Virginia Tech University
Amber Amos is a senior at Virginia Tech studying Computer Science and Cybersecuirty. Most recently, Amber interned at Capital One and worked on a team with 5 developers that helped produce an internal application used to monitor Jenkins servers. During the school year she works as... Read More →
avatar for Shreya Chatterjee

Shreya Chatterjee

Junior, UCLA
Shreya is a junior at UCLA, studying Computer Science and Linguistics. She recently finished a software internship at Google, where she built a Scavenger Hunt webapp with two other interns. During the school year, she serves as a Product Manager and Product Advisor for DevX at UCLA... Read More →
avatar for Jennifer Hansen

Jennifer Hansen

Director, Product Management Delivery Experience, Capital One
Jennifer Hansen leads the shared services product teams with the responsibility for transforming internal delivery platforms at Capital One. With over 20 years of leadership experience in all phases of the software development lifecycle, she collaborates with stakeholders across various... Read More →
avatar for Courtney Kissler

Courtney Kissler

VP, Global Technology, Nike
Courtney is the Vice President of Digital Platform Engineering at Nike and leads all elements of powering the Nike Direct Consumer experience, with a re-usable, seamless platform. Her teams are focusing on core commerce services (browse, search, checkout, payment, launch, inventory... Read More →
avatar for Diamond Lee

Diamond Lee

Senior Consultant, Excella
Diamond is a Senior Consultant and Software Developer at a technology consulting firm called Excella. She is most experienced in web application development. Typically, she utilizes Java, leveraging modules from the Spring Framework to build applications. She enjoys problem-solving... Read More →


Thursday October 15, 2020 11:10am - 12:10pm PDT
Track 1

11:40am PDT

Fast Product Development in Digital Banking Without Sacrificing Security (Bancolombia)
In this session, you will learn how Bancolombia, one of the largest banks in Latin America faces the challenge of improving the lead time and security standards of its applications to keep competitive with the new products emerging from the new 100% digital banks and the emerging Fintechs. Get to know how a 30,000 people bank serving 14 million customers, moved from 6 months lead time in its applications to under a week, through the implementation of DevOps and security practices.

Speakers
avatar for Rafael Alvarez

Rafael Alvarez

CTO and Co-Founder, Fluid Attacks
Fluid Attacks co-founder and CTO, responsible for red team operations and product development focused on fast exploitation and vulnerability disclosure. Computer Engineer. Independent jury on start-up evaluation committees. Board member of early-stage companies. A frequent speaker... Read More →
avatar for Camilo Piedrahita

Camilo Piedrahita

IT Manager - DevOps & Software Engineering, Bancolombia
Camilo is the Head of software engineering and DevOps at Bancolombia. He is an informatics engineer who has led the adoption of DevSecOps practices in large organizations such as Suramericana (leading insurance company in Colombia, with 10 million clients), TCC (logistics company... Read More →


Thursday October 15, 2020 11:40am - 12:10pm PDT
Track 2

11:40am PDT

Humanizing DevOps through Data
When we talk about DevOps, there are three main conversations that form around people, processes, and technology. These concepts dig into the heart of DevOps. For people, its building a healthy culture that supports increased collaboration and shared responsibility. When discussing processes, we tend to focus on how efficient we can make a particular workflow. This requires organizations to constantly reevaluate how they operate to identify new bottlenecks and develop a leaner alternative. Technology is an ever-changing conversation ranging from modernization, security vulnerabilities, quality assurance, and automation. What works, what doesn’t? We embrace these conversations as part of the valuable feedback cycles that DevOps creates so that we can learn how to improve our everyday actions.

With the majority of our workforce remote, we’ve lost part of the human interaction that helps teams collaborate, communicate, and understand the day to day challenges that come with creating great software.  

In this presentation we will take a look at the important role data plays within our DevOps organization, and how that data can influence many aspects of our organization, including people (culture), processes (tracking and planning), and technology (business agility). We will also discuss how data can be leveraged to create a culture filled with empathy and understanding. Many employers are starting to look at key “Human Skills” as part of their DevOps hiring strategy. We will cover the different types of human skills that are most sought after, and also how can we use data to help individual contributors grow from a “T-shaped” skillset to an “E-Shaped” skillset. We will also discuss how data can be leveraged to improve communication, visibility, and improve alignment between engineering and the business.

This session is presented by HCL Software DevOps.

Speakers
avatar for Steve Boone

Steve Boone

Head of Product Management, HCL Software DevOps


Thursday October 15, 2020 11:40am - 12:10pm PDT
Track 4

11:40am PDT

Service Level Objectivity: Improving Mutual Understanding Through the Language of SRE (MediaMath and Google)
Prioritizing reliability is hard. Is our service stable enough? Are we shipping features fast enough? Not only do different disciplines (operators, developers, product managers, executives) have different perspectives, they may speak in very different terms: how does “increasing disk I/O” translate to “greater market share?” Site Reliability Engineering (SRE) provides a framework in which shared goals can be described in a common language. In this session, Adam Shake, Director of Site Reliability Engineering at leading AdTech firm MediaMath, reflects on an ongoing initiative to reimplement and improve SRE throughout the company. It’s a journey that requires engaging diverse stakeholders in frank discussions about tradeoffs between reliability and feature development. Attendees will hear a first-hand account of methods that work to align teams, and how small improvements in communication can have a big impact on technology outcomes.

Speakers
avatar for Adam Shake

Adam Shake

Director of Site Reliability Engineering, MediaMath Source
Adam is a high energy, passionate early adopter of many things IT. He loves to help his team, and others at MediaMath, see the vision of the future and get them excited about where we’re heading. He believes in what DevOps and SRE can do for a world class technology company!Adam... Read More →
avatar for David Stanke

David Stanke

Developer Advocate, Google
Dave is a Developer Advocate for Google Cloud Platform, aligned to the DevOps community. He loves talking with practitioners: listening to stories, telling stories, sharing a healthy cry. Prior to Google, he was the CTO of OvationTix/TheaterMania, a tech startup in the performing... Read More →


Thursday October 15, 2020 11:40am - 12:10pm PDT
Track 3

12:10pm PDT

Digital Transformation: Scaling Automation and Beyond
Organizations in all types of industries are starting to recognize the benefits of integrating digital technology into everything they do. Through digital transformation, organizations can connect their software development and delivery practices to their business objectives, enabling teams to deliver value to customers more efficiently and, ultimately, work together to drive business outcomes.

Most organizations start their digital transformation journey by automating build, integration, test, and deployment processes. But after you’ve automated your software delivery pipeline, what’s next? How can you go beyond automation of technical work and apply digital transformation across development teams and lines of business? And how do you prioritize security and governance along the way?

Join Andreas Prins, VP of Platform Strategy at Digital.ai, to learn about practical tips for scaling digital transformation beyond automation.

This session is presented by Digital.ai.

Speakers
avatar for Andreas Prins

Andreas Prins

VP of Platform Strategy, Digital.ai


Thursday October 15, 2020 12:10pm - 12:40pm PDT
Track 4

12:10pm PDT

Low Context DevOps: 3 Ways to End Knowledge Frustration (Stack Overflow)
An anthropologist would describe The Unicorn Project as a way to transform a high-context environment into a low-context environment. In this talk Tom describes how Stack Overflow uses this anthropological concept to make our DevOps environment more effective. Techniques include: smart defaults, “make the right way, the lazy way”, and documentation at the right time and place.

A high-context DevOps culture is one where most knowledge is unspoken, or people depend on history/experience rather than explicit telling. This can be very frustrating for new employees. A low-context DevOps culture is one where the info you need to do your job is available, visible, and accessible. Creating a low-context culture improves new-hire onboarding, enables project hopping, and helps you handle a page you receive at 2am. Because engineers tend to hop projects within a company, we're constantly becoming "the new person".

Speakers
avatar for Thomas Limoncelli

Thomas Limoncelli

SRE Manager, Stack Overflow
An anthropologist would describe The Unicorn Project as a way to transform a high-context environment into a low-context environment. In this talk Tom describes how Stack Overflow uses this anthropological concept to make our DevOps environment more effective. Techniques include... Read More →


Thursday October 15, 2020 12:10pm - 12:40pm PDT
Track 2

12:10pm PDT

Work Radical: How Radically Collaborative Organizations Out Recruit, Out Retain, and Out Innovate the Competition
The traditional enterprise's days are numbered; radically collaborative organizations are out recruiting, out retaining, and out innovating the competition. In this talk, Matt K. Parker, author of the upcoming book "Work Radical" from IT Revolution, will introduce you to a number of organizations practicing radical collaboration. He'll show you how radical collaborators disrupt through learning, caring, and safe-making. You'll see how those values lead to radically collaborative team structures, like autonomy of space, autonomy of practice, and autonomy of allocation. And he'll explain how those structures lead organizations to be adaptive, addictive, and viral. He'll also tell you a little known story about a radically collaborative alternative to the Toyota Way. Don't miss this compelling look into the history and promise of radical collaboration!

Speakers
avatar for Matthew Parker

Matthew Parker

Author, "Work Radical"


Thursday October 15, 2020 12:10pm - 12:40pm PDT
Track 1

12:40pm PDT

Lunch
Play our DOES Las Vegas-Virtual Games!

Sticker Contest: Vote on your favorite stickers and be entered to win prizes
Emoji Hunt: Find hidden emojis pinned to sponsor slack channels 
Passport Game: Visit all our sponsor booth pages to be entered into our passport raffle.

Visit the DOES Las Vegas-Virtual networking page to find more ways to connect during the conference!


Thursday October 15, 2020 12:40pm - 1:40pm PDT
All Tracks

12:40pm PDT

AMA with Authors of Team Topologies
Click here to access AMA sessions with featured speakers!

This session is presented by TeamForm.




Speakers
avatar for Manuel Pais

Manuel Pais

Co-Author, "Team Topologies"
Manuel Pais is co-author of Team Topologies: Organizing Business and Technology Teams for Fast Flow. Recognized by TechBeacon as a DevOps thought leader, Manuel is an independent IT organizational consultant and trainer, focused on team interactions, delivery practices, and ac... Read More →
avatar for Matthew Skelton

Matthew Skelton

Co-Author, "Team Topologies"
Matthew Skelton has been building, deploying, and operating commercial software systems since 1998. Head of Consulting at Conflux (http://confluxdigital.net/), he specialises in Continuous Delivery and operability for software in manufacturing, ecommerce, and online services, including... Read More →


Thursday October 15, 2020 12:40pm - 1:40pm PDT
All Tracks

12:40pm PDT

Deep Dive into Containers: AMA with Dwayne Holmes and Norman John
Join Dwayne Holmes for an AMA session - information on how to attend here! 

Speakers
avatar for Dwayne Holmes

Dwayne Holmes

Vice President of Converged Applications, Large Bank
Dwayne has 20 years of experience in IT.  He has extensive experience working with startups and fortune 500 companies.Some notable startups he worked at are the world’s first ISP, which carried over 60% of internet traffic over its backbone, and the world’s first dot com registry/registrar.Dwayne’s... Read More →


Thursday October 15, 2020 12:40pm - 1:40pm PDT

1:40pm PDT

Advancing the Lifeline with DevOps (Motorola Solutions)
Motorola Solutions' mission critical two-way radio business was established over 90 years ago and has been the dominant leader in the market with over 85% market share for decades. Configuring, upgrading, and managing the radios has evolved from simple, stand-alone applications installed on a PC to enterprise grade, on-premise, distributed solutions. In 2018, Motorola Solutions began the transition to move device management solutions to the cloud in conjunction with the launch of the newest radio, APX Next. The RadioCentral cloud platform has transformed not just how our customers manage their devices, but also kickstarted the organization on their DevOps journey.



Speakers
avatar for Jonathan Akers

Jonathan Akers

Product Owner - RadioCentral, Motorola Solutions
Passionate leader with a diverse background of technologies including mobile applications and cloud infrastructure. Big believer in investing heavily into the things that will make a developer's life easier at their job.
avatar for Ryan Dobson

Ryan Dobson

Director of Engineering, Motorola Solutions
Energetic leader with extensive experience leading agile organizations spanning the globe. Has been in the public safety business for 20 years working on mission-critical communications solutions.


Thursday October 15, 2020 1:40pm - 2:10pm PDT
Track 3

1:40pm PDT

Digital Transformation in Higher Education (University of New Hampshire)
The University of New Hampshire has transformed our web and mobile applications through the use of DevOps practices over the last four years. DevOps is still not widely adopted within higher education. The typical stories of deploying dozens of times daily or of beating your competitors to market just don’t make sense within the education space, but that doesn’t mean that there’s not significant value to be gained as colleges and universities struggle with fewer traditional students due to demographic changes, challenging funding situations, and questions about the value of a bachelor’s degree given the higher and higher tuition costs. To be successful, we must focus on our mission, which for UNH is to help our students learn. The websites and applications we build and support need to attract and retain our students, help raise donations, and enable our faculty.

Our own journey has both gone down and up at the same time. When we started, we were running well over 600 separate websites using at least half-a-dozen different technologies. This is not at all uncommon within the education space as most schools’ web presence evolved and grew organically without plan or direction. We have merged and eliminated sites, standardizing as we go, and focusing on our core framework using Drupal. We are down to around 200 distinct websites, with the main sites for our colleges, departments, and most central services now having identical infrastructure and user experience. Five years ago, all of these sites existed on two servers. Since, those two servers have been replaced with 1000+ Docker containers, fed and managed by CI/CD pipelines, to provide robust, isolated, and scalable infrastructure.

Data has been a key part of our journey. Our academic department websites now reference several central sources of truth to automate creation and updating of content. For example, instead of having to manually maintain lists of faculty members along with their teaching and research interests, we now generate those parts of each department website automatically from central systems of record. Achieving this has been challenging, because much of the core data about our faculty, students, and courses has been locked away in highly restricted database systems. Getting access to new data elements previously took months. We now bring that data into our own systems where we can directly access and create with this information.
Higher education IT is different from many businesses in that often of our most important applications are not of our own creation. For example, the learning management system (LMS) is the tool that touches every student and faculty member on a daily basis to share course content, enable communication, provide assessment and feedback, and serve as a source of data on student progress. Our LMS is outsourced. It is one of many software-as-a-service applications we use that determine our student experience. We must manage and maintain these applications, even though we don’t create the code ourselves. One of our newest DevOps endeavors is bringing practices like continuous testing and automation of provisioning and configuration management to the SaaS space.

We are embarking on this work just as a major transformation is beginning within our entire IT organization, to bring together all of the IT staff across all of the institutions that make up the University System of New Hampshire. Our team’s DevOps journey has us uniquely prepared and ready to scale out across the entire state to take on this new challenge to better support and enable our students.

Speakers
avatar for David Blezard

David Blezard

Associate Director of Academic Technology, University of New Hampshire
David Blezard oversees application administration teams covering both academic and business services in the Enterprise Technology and Services organizaiton that covers all of the University System of New Hampshire schools. Recent focuses include working to transform practices and... Read More →


Thursday October 15, 2020 1:40pm - 2:10pm PDT
Track 1

1:40pm PDT

H&R Block: Doing Taxes at the Speed of DevOps
As a tax preparation company, H&R Block must be one of the most seasonal companies in the world. While other companies experience peaks in their business, their revenue continues to flow. At HRB all our revenue comes in during a 102-day window and most of it in just 12 days. This has led us to face the question. How do we modernize during this age of disruption without risking the consumer confidence at the heart of our business?

Two years ago, H&R Block began its DevOps journey. There were a number of factors that came together to drive this initiative. First, we made the decision that it was time to move to the Cloud. This brought lots of new options to drive the automation used by DevOps. Second, the company made the decision that it was time to modernize most of its applications and platforms. Over the course of the next 3-4 years Block will undergo the rewriting or refactoring of some 70% of its software.

To accomplish this huge endeavor, HRB created its Modern Tax Platforms division. Through their leadership the enterprise is changing the way software is designed and delivered, quality is baked into the development process early, the way teams are empowered to take greater responsibility, and the way we think about the fundamental concept of a team.

As with many organizations, there is still much to be done, but the achievements we have already accomplished are impressive. Small nimble teams are replacing large monolithic systems that evolved over decades. The vision that begun in IT is now crossing over and joining hands with our business partners to break down old silos and drive an overall enterprise-wide digital transformation.

Speakers
avatar for Tony Ogden

Tony Ogden

Director of IT - Modern Tax Platforms, H&R Block
Tony Ogden is the Director of Modern Tax Platforms at H&R Block. He is responsible for the modernization of H&R Block’s tax preparation and revenue platforms. In his role, Tony is driving the delivery of cloud native applications across the tax preparation and revenue platforms... Read More →
avatar for John Roe

John Roe

VP, IT - Modern Tax Platforms, H&R Block
John Roe, Vice President of Modern Tax Platforms, is responsible for the modernization of H&R Block’s tax applications. In this endeavor, he is responsible for leading the delivery of H&R Block’s first set of cloud-native applications utilizing DevOps practices to completely change... Read More →


Thursday October 15, 2020 1:40pm - 2:10pm PDT
Track 2

1:40pm PDT

How to Crush Major Incidents with DevOps Agility
The key to DevOps success is being prepared for incidents, responding quickly and ultimately getting services back up and running. In this session, we’ll explore how, using Atlassian tools, Dev and Ops teams can work together to do just that: respond quickly to incidents, troubleshoot their cause and restore services as fast as possible. We’ll also take a close look at how teams are improving communication and collaboration across their entire organization, minimizing the business impact of unplanned service disruptions.

Darren leads the product marketing team for Atlassian’s ITSM and ITOM Products. He previously held executive positions at Opsgenie, Onshape, InVue, and DS SolidWorks and has a passion for exceptional technology. He enjoys spending time with family, camping, and more recently, woodworking. Darren holds a degree in mechanical engineering from the University of Florida.

This session is presented by Atlassian.

Speakers
avatar for Darren Henry

Darren Henry

Head of Product Marketing, ITSM & ITOM, Atlassian
Darren leads the product marketing team for Atlassian’s ITSM and ITOM Products. He previously held executive positions at Opsgenie, Onshape, InVue, and DS SolidWorks and has a passion for exceptional technology. He enjoys spending time with family, camping, and more recently, woodworking... Read More →


Thursday October 15, 2020 1:40pm - 2:10pm PDT
Track 4

2:10pm PDT

Attacking the Fuzzy-Front-End of Value Streams (DXC Technology)

This experience report describes how in the quest for true speed to deliver, we went beyond just the typical agile ceremony adoption and DevOps tool adoption by looking at the true constraints of the value stream. You will learn how to overcome challenges across an entire end-to-end value stream to speed up time to business value.

This talk will describe how a formal value stream mapping workshop process followed by cross-functional kaizen processes identified and aligned the team on addressing the largest bottlenecks. These bottlenecks stemmed from processes around funding, approvals, reviews, staffing, and PMO oversight that were originally created for really good reasons. Through sponsor alignment, value stream mapping, applying the principles and practices of Lean, DevOps, Agile, and shifting from project to product the team is driving change across the organization.

The business problem we set out to solve was to enable quick turnaround from the time when our business partners wanted a new capability to the time when it was delivered in production. The top challenges stemmed from long project approval processes, traditional annual funding processes, lengthy staffing and project team formation time, and long review cycles. Through executive DevOps dojos, VSM workshops, and iterative work to attack the top bottlenecks between numerous departments, we established a collective effort to shift from 6+ months to a target future state of just a few weeks from business request to production ready capabilities. Challenges in the continuous journey, from sponsorship, to educating the teams, to overcoming organization resistance, provide a great deal of insight for other organizations wanting to make this same journey. Based on our mistakes and learnings, I will provide advice and recommendations for other companies that want to not just do DevOps and Agile but truly become fast and agile by using DevOps/Lean/Agile and product-oriented principles.

Speakers
avatar for John Ediger

John Ediger

DevOps Transformation Principal and Distinguished Technologist, DXC Technology
John Ediger is a Distinguished Technologist and Principal of DevOps Transformation at DXC Technology. He is a thought leader and blog writer on DevOps for Leaders and he leads DevOps transformation internally within DXC as well as for client organizations. John co-founded the dojo... Read More →


Thursday October 15, 2020 2:10pm - 2:40pm PDT
Track 3

2:10pm PDT

Monitoring NodeJS with Open Source
Keeping an eye on your application isn't simply pushing the logs somewhere to go nuts with REGEX later, it's much more in modern application stacks. We'll quickly cover a concept Observability and monitoring with Open Source software that can be used with NodeJS apps.
This session is presented by logz.io.

Speakers
avatar for Mike Elsmore

Mike Elsmore

Developer Advocate, Logz.io


Thursday October 15, 2020 2:10pm - 2:40pm PDT
Track 4

2:10pm PDT

Three Ways to Improve Workplace Collaboration and Transparency (Stack Overflow)
Research from the University of California and Humboldt University found workers can lose up to 23 minutes on a task every time they are interrupted. So, how do you drive a culture of collaboration and transparency while minimizing distractions? Join Stack Overflow to learn 3 ways to boost workplace communication and productivity.

Speakers
avatar for Teresa Dietrich

Teresa Dietrich

Chief Product Officer, Stack Overflow
Teresa Dietrich is the Chief Product Officer at Stack Overflow, where she is responsible for evolving and executing Stack Overflow’s product strategy. Previously she worked at McKinsey New Ventures as Global Head of Product & Engineering, where she played an instrumental role in... Read More →


Thursday October 15, 2020 2:10pm - 2:40pm PDT
Track 1

2:10pm PDT

Your Baby is Ugly. Let's Be Friends (Workiva and Gremlin)
Highly decoupled teams allow enterprise-scale engineering organizations to move at greater velocity. But how do you build a shared culture of quality and reliability among disparate teams? Going around breaking their software doesn’t sound like a good way to build systems or friends.

Matt Simons, Senior Engineering Manager of Quality Assessment, will share how his team partners with the dozens of teams and 400+ engineers at Workiva to help them understand quality in distributed systems by breaking their software without breaking their spirits. He’ll discuss the challenges of building cross-team reliability and how they approached it using Chaos Engineering.

Speakers
avatar for Matthew Simons

Matthew Simons

Senior Engineering Manager, Workiva
Matt likes to get lost in his own head. He likes it when other people are willing to go on that journey with him. Talk big picture to me, baby. He likes to have fun and likes people that don't take themselves too seriously. Matt likes to read, write, give conference talks, and meet... Read More →
avatar for Jason Yee

Jason Yee

Director of Advocacy, Gremlin
Jason Yee is Director of Advocacy at Gremlin where he helps people build more resilient systems by learning from how they fail. He also leads the internal Chaos Engineering practices to make Gremlin more reliable. Previously, he worked at Datadog, O’Reilly Media, and MongoDB. His... Read More →


Thursday October 15, 2020 2:10pm - 2:40pm PDT
Track 2

2:50pm PDT

AMA with Adam Furtado, Kessel Run, United States Air Force
Join Adam Furtado, for a live AMA following his plenary session with Lauren Knausenberger.

Click here to access this AMA and other featured speakers! 

Speakers
avatar for Adam Furtado

Adam Furtado

Chief of Platform, Kessel Run, United States Air Force
Adam Furtado is the Chief of Platform at Kessel Run, a U.S. Air Force digital transformation initiative revolutionizing how the Air Force builds and delivers software. As the organization’s original Chief of Product, he led dozens of product teams in delivering war-fighting capability... Read More →


Thursday October 15, 2020 2:50pm - 3:50pm PDT

2:50pm PDT

AMA/Networking Session: John Allspaw
Click here to access AMA sessions with featured speakers! 

Speakers
avatar for John Allspaw

John Allspaw

Principal/Founder, Adaptive Capacity Labs
John Allspaw has worked in software systems engineering and operations for over 20 years in many different environments. John’s publications include the books The Art of Capacity Planning (2009) and Web Operations (2010) as well as the forward to The DevOps Handbook. His 2009 Velocity... Read More →


Thursday October 15, 2020 2:50pm - 3:50pm PDT
All Tracks

2:50pm PDT

Birds of a Feather
Get together to talk about shared interests. Learn from each other and come home with new insights from your fellow attendees.

Here are all the Birds of a Feather topics and channels:
  1. Spanning the customer/business/tech divide (#bof-cust-biz-tech-divide)
  2.  Leadership (#bof-leadership)
  3. The “new normal” post-pandemic (#bof-new-normal-post-pandemic)
  4. NextGen Operations (#bof-next-gen-ops)
  5. Overcoming old ways of working (#bof-overcoming-old-wow)
  6. Project-to-product transformations (#bof-project-to-product)
  7. Security/audit/compliance/GRC (#bof-sec-audit-compliance-grc)
  8. Technical excellence (#bof-tech-excellence)
  9. Transformation journeys (#bof-transformation-journeys)
  10. Working with data (#bof-working-with-data)

This networking opportunity is presented by Sonatype.

Thursday October 15, 2020 2:50pm - 3:50pm PDT
All Tracks

2:50pm PDT

Lean Coffee
Take a seat at one of the virtual Lean Coffee table sessions to dive deep into topics of mutual interest. Join the Lean Coffee channel in Slack — we'll have a number of topics to choose from, all led by trained facilitators. There will be a list of topics and corresponding Zoom links to join.

This networking opportunity is presented by Sonatype.

Thursday October 15, 2020 2:50pm - 3:50pm PDT
All Tracks

3:50pm PDT

Break
Play our DOES Las Vegas-Virtual Games!

Sticker Contest: Vote on your favorite stickers and be entered to win prizes
Emoji Hunt: Find hidden emojis pinned to sponsor slack channels 
Passport Game: Visit all our sponsor booth pages to be entered into our passport raffle.

Visit the DOES Las Vegas-Virtual networking page to find more ways to connect during the conference!

Thursday October 15, 2020 3:50pm - 4:20pm PDT
All Tracks

4:20pm PDT

Biz & Tech Partnership Towards 10 "No Fear Releases" Per Day (Capital One)
We are currently transforming how work gets done, more specifically how we deliver software in a consistent, secure, reliable and efficient manner.

This experience report focuses on a large customer facing value stream, servicing over 80 million accounts. It is made up of 25 Agile teams with approx.150+ engineers geographically distributed.

We were previously using a vendor product running on a mainframe and manually releasing core capabilities to production on a monthly cadence.

Today, we have transitioned to a reactive based micro services architecture in the Cloud that has enabled us to achieve far greater throughput. With close to 60 pipelines frequently releasing in small increments (~4300 releases over the last 12 months), we have minimized risk by maturing our engineering practices and increasing our adherence to automated control gates.

This talk is centered around our close collaboration between Business, Engineering and Product to understand user needs as well as the alignment on shared roadmaps. The goal is to partner on achieving business AND tech outcomes - both delighting our customers while also being well managed.
Was this easy? We are here to share our learnings, challenges faced, and how the team overcame these to achieve the goals set in place!



Speakers
avatar for Biswanath (Bose) Basu

Biswanath (Bose) Basu

Senior Business Director, Anti-Money Laundering - Machine Learning and Fraud, Capital One
Biswanath (Bose) Basu has been with Capital One since 2003 starting as a Business Analyst. He has worked in several areas of the Credit Card business leading strategy and analysis involving customer acquisitions, customer management, collections and recoveries. He has been a Senior... Read More →
avatar for Rakesh Goyal

Rakesh Goyal

Director, Technology Engineering, Capital One
Rakesh Goyal is a  pragmatic technology executive with over 25 years of experience leading transformations and execution excellence of large scale enterprise platforms and systems. Possesses deep expertise in leading software engineering organizations, designing and implementing... Read More →
avatar for Jennifer Hansen

Jennifer Hansen

Director, Product Management Delivery Experience, Capital One
Jennifer Hansen leads the shared services product teams with the responsibility for transforming internal delivery platforms at Capital One. With over 20 years of leadership experience in all phases of the software development lifecycle, she collaborates with stakeholders across various... Read More →


Thursday October 15, 2020 4:20pm - 4:50pm PDT
All Tracks

4:50pm PDT

The Past, Present, and Future of Rails at GitHub
On August 15, 2018 GitHub was deployed to production running Rails 5.2. This was a historic event; for years GitHub had been behind Rails and dependent on a custom fork of Rails 2.3. This talk will visit GitHub’s past, including our tumultuous relationship with the Rails framework, and the grueling effort it took to get our application on the latest version. You’ll learn what mistakes to avoid and the reasons why such a difficult upgrade was worth it. We’ll explore what tracking master means for the future and why a symbiotic relationship between Rails and GitHub is so important to our continued success.

Speakers
avatar for Eileen M. Uchitelle

Eileen M. Uchitelle

Principal Software Engineer, GitHub
Eileen Uchitelle is a Principal Software Engineer at GitHub and a member of the Rails Core team. She's an avid contributor to open source focusing on the Ruby language and Rails framework. Eileen is passionate about scalability, performance, and making open source communities more... Read More →


Thursday October 15, 2020 4:50pm - 5:20pm PDT
All Tracks

5:20pm PDT

Closing Remarks
Thank you everyone for a wonderful three days!

Speakers
avatar for Gene Kim

Gene Kim

Founder and Author, IT Revolution
Gene Kim is a multiple award-winning CTO, researcher and author, and has been studying high-performing technology organizations since 1999. He was founder and CTO of Tripwire for 13 years. He has written six books, including Wall Street Journal Best Seller, The Unicorn Project, The... Read More →
avatar for Jeff Gallimore

Jeff Gallimore

Chief Technology and Innovation Officer, Excella
Jeff is Partner and Co-founder at Excella, a 300-ish-person IT consulting firm based in Arlington, VA. He started his career as a developer and DBA, then turned to the dark side by going into management. Now he lives vicariously through other engineers and reminisces about the good... Read More →


Thursday October 15, 2020 5:20pm - 5:30pm PDT
All Tracks
 
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