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Wednesday, October 14 • 1:35pm - 2:05pm
Adobe’s DevOps Journey: Finding — and Measuring — Customer Happiness

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Adobe’s Digital Experience Operations has experienced more than a decade of extraordinary growth, both in volume (more than 8000% growth since 2009, with 377 trillion transactions in 2019) and complexity (nearly 3000 services, most of which are interconnected and interdependent).

With that incredible growth has come incredible challenges: how do we continue our mind-boggling (in size and sophistication) trajectory, while keeping individual customers happy? How, in short, do we scale?
Our answer? a shift from “hero firefighter” culture shift to a “build awesome fire suppression systems” culture. In other words, a DevOps transformation.

This is the story of how the Adobe Cloud Engineering organization has (and still is!) embracing a DevOps culture by leading from the roots and from the top, how we’re measuring our progress, where we’ve succeeded (and still are working to succeed), and what we’ve learned along the way.

avatar for Brandon Pulsipher

Brandon Pulsipher

Vice President of Adobe Cloud Engineering, Adobe
As Vice President of Adobe Cloud Engineering and Operations, Brandon Pulsipher ensures delivery of Adobe’s hosted solutions, from the data center infrastructure (space, power, network, storage, compute) up to the application delivery. He brings extensive experience in cost management... Read More →

Wednesday October 14, 2020 1:35pm - 2:05pm PDT
Track 3