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Tuesday, October 13 • 12:05pm - 12:35pm
Teaching Old Dogs New Tricks; Infrastructure as a Product (Discover Financial Services)

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The transformative benefits gained in evolving from a project to product mind-set should not only be for the devs. In today’s digital age, it is more important than ever for the infrastructure itself to be fast, fully automated, self-healing, and scalable to meet the ever-changing business demands. The move to the cloud provides these capabilities, but the real transformation is in the people. Infrastructure teams and their traditional silos across the enterprise must transform to measure their people in terms of their collective contributions to a shared goal rather than by their efforts. The hero culture and its rewards just won't scale. This value can only be realized by changing from a project to a product mind-set. In this talk, we'll share the model we invoked to shift our traditional infra teams from a less valuable functional model to one that was agile and focused on delivering business outcomes and capabilities that provide real value, anticipating and accelerating our customer needs. We'll also share some lessons learned, how we exercised agility amongst so many changes and challenges while continuing to remain focused on our desired outcomes.  Finally, we'll share our perspective and guidance to get started, quickly mature, get unstuck, and find yourself delivering infrastructure with more value and intention than ever before.

avatar for Heather Martin

Heather Martin

Director, Value Stream Engineering, Discover Financial Services
Heather Martin is a Director in our Infrastructure Solutions Value Stream Engineering area at Discover, focused around rapidly responding to the needs of application development through improved delivery of infrastructure technology that focuses on driving outcomes and adding value... Read More →
avatar for Edward Russell

Edward Russell

Director, Infrastructure Tooling & Automation Product Management, Discover Financial Services
Ed Russell is the Director of Product Management for the Infrastructure Services Tools and Automation department at Discover.  Focused on improving the reliability of Discover’s applications and customer facing services, Ed’s teams provide solutions to enable automation, observability... Read More →

Tuesday October 13, 2020 12:05pm - 12:35pm PDT
Track 1